Job Description
Job Description
POSITION SUMMARY
Bay Colony Golf Club is recognized as an Elite Club by the Distinguished Clubs of America, affirming our commitment to world-class service and hospitality. The Host/Hostess is the first point of contact for members and guests, setting the tone for a warm and inviting dining experience. This individual must be gracious, organized, and professional, ensuring a welcoming environment that reflects the Club's exceptional standards.
Candidates must maintain open availability. Scheduling will align with operational requirements and may vary based on business demand.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Oversee reservation systems and maintain waitlists using digital platforms
- Heavy lifting and setup/arrangement of furniture is necessary to support event execution and restaurant reservations
- Direct seating flow to optimize guest comfort and server coverage
- Keep the front entrance and host stand clean, organized, and guest-ready
- Answer calls, assist with takeout orders (if applicable), and manage guest inquiries
- Assist with computer-based tasks such as menu formatting, spreadsheet updates, and email communications
- Print and prepare materials like menus, signage, and promotional flyers
- Support F&B team with event logistics, menu distribution, inventory tagging, or setup as needed
- Relay guest feedback and special requests to management efficiently
- Collaborate with the broader team to ensure smooth day-to-day operations
- When hostess/front-of-house duties are complete, assist with general operations and team support
- Apply F&B acumen to anticipate service needs, communicate menu knowledgeably, and support the guest experience
- Personalize guest experiences by remembering preferences, making thoughtful suggestions, and going the extra mile
- Provide hands-on support to leadership and management teams with miscellaneous projects
EDUCATION and/or EXPERIENCE
- At least 1 year of customer service experience.
SPECIAL SKILLS AND ABILITIES
- Excellent interpersonal and communication skills. • Team-oriented with a positive attitude. • Professional appearance and demeanor required • Computer Savy & usage of different online platforms
CERTIFICATIONS
Tips & Serve Save
PHYSICAL DEMANDS
- Must regularly lift and/or move up to 30 pounds; occasionally up to 50 pounds.. • Long hours on feet required during season. Although Catering demands will require flexibility in working environments.
DISCLOSURE STATEMENT
No one Job Description can encompass all responsibilities. The above is a summary of major responsibilities.