Job Description
Job DescriptionJob Title: Registered Pharmacy TechnicianJob Description
The Pharmacy Technician plays a vital role in providing exceptional customer service while managing inbound and outbound customer interactions. Responsibilities include answering questions related to pharmacy services, resolving inquiries, managing refill and pharmacy assistance calls, and addressing customer complaints. The technician also handles new pharmacy referrals, verifies insurance coverage, facilitates prior authorization requests, and transcribes prescriptions. This position requires maintaining accurate and complete patient records in compliance with HIPAA regulations. Reporting to the Pharmacy Manager, the technician will also coordinate with patients, caregivers, and other care providers.
Responsibilities
- Respond to inbound and outbound customer calls, ensuring high-quality customer service.
- Address and resolve a wide range of inquiries related to pharmacy services and delivery.
- Handle customer complaints and provide assistance in resolving issues.
- Receive and process new pharmacy referrals, including verifying insurance coverage.
- Facilitate prior authorization requests and accurately transcribe prescriptions.
- Generate reports and follow the cycle fill calendar for refill requests.
- Coordinate delivery and serve as the first point of contact for service-related inquiries.
- Edit fill list verification, including insurance information and medication alignment.
- Ensure all patient records are maintained accurately in compliance with HIPAA regulations.
Essential Skills
- Pharmacy Technician License
- Pharmacy Technician Certification
- 2+ years of experience in medical insurance/billing/customer service
- Strong knowledge of medication brands, generics, and dosing
- Valid Florida Pharmacy Technician License
- Advanced skills in Microsoft Office Suite, especially Excel and Access
- Data entry experience
- Strong customer service focus
- Excellent verbal and written communication skills
- Organization and time management skills
Additional Skills & Qualifications
- High School Diploma or GED
- Completion of a board-approved pharmacy technician training program
- Willingness to learn new computer software
- Teamwork and problem-solving abilities
- Punctuality and reliability
- DME experience
- Telephonic customer service experience
- Bilingual in English and Spanish
- Experience with prior authorizations
Work Environment
This position is 100% onsite in a fast-paced, high-volume clinic pharmacy. The team consists of 6 technicians and 3 pharmacists, with a 3 technician to 1 pharmacist ratio on Saturdays. The pharmacy processes approximately 1500 scripts per week as a team. The work schedule is Monday to Friday, from 9am to 5:30pm. The company offers a friendly and family-oriented culture, with opportunities to become a permanent employee, pay increases upon permanency, and a 401k match up to 4% once permanent. Additionally, the company provides 6 paid federal holidays during the contract period and is willing to pay for national certification exams for full-time employees.
Job Type & Location
This is a Contract to Hire position based out of Oakland Park, FL.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oakland Park,FL.
Application Deadline
This position is anticipated to close on Feb 6, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.