Volkswagen Service Advisor

Job Description

Job Description

Location: Port Charlotte, FL (On Site) | Type: Full Time | Compensation: $75,000 - $125,000

Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

We are seeking an experienced automotive Service Advisor to join our Volkswagen dealership in Port Charlotte, FL!

Core Responsibilities

• Greet customers in a friendly and professional manner, ensuring a positive first impression of our dealership.
• Consult with customers to understand their service requirements and concerns, and accurately document their vehicle information and service history.
• Perform vehicle walk-arounds and inspections to identify maintenance needs and recommend appropriate services based on manufacturer guidelines and customer preferences.
• Provide clear and detailed explanations of recommended services, including cost estimates and timelines, to help customers make informed decisions.
• Coordinate service appointments and manage the service schedule to ensure timely completion of work and maximize service department efficiency.
• Communicate with customers throughout the service process, providing updates on the status of their vehicle and addressing any questions or concerns.
• Liaise with service technicians and other departments to ensure smooth workflow and resolution of customer issues.
• Upsell additional services and accessories as appropriate to enhance customer satisfaction and dealership revenue.

Basic Requirements

• Previous experience in automotive service advisory or customer service roles, preferably within a dealership environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
• Strong problem-solving abilities and attention to detail.
• Knowledge of automotive systems and maintenance requirements.
• Proficiency in computer systems and software applications related to service management.
• Ability to multitask and work effectively in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering exceptional service.

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts

Tips for a Successful Application & Interview Process:

• Bring Your Best Resume – Upload your most recent version so we can see all you've accomplished

• Transitioning from Another Industry? – A cover letter helps! Use it to highlight transferable skills that make you a great fit

• Dress to Impress – First impressions count. Dress professionally and bring your authentic self

• Rescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key