Outpatient Services Front Desk

Job Description

Job Description

Are you compassionate about animals? Do you want to work for an organization with a great cause? Join our wonderful team of dedicated employees!

The Humane Society of Broward County, Inc., is a non-profit 501(c)(3) organization and is identified nationally as a “Leader in Animal Welfare”. We provide shelter, aid, and responsible adoptions to animals entrusted to our care, and educate the community about respect and kindness to all animals.

Job Summary: Public Low-Cost Vaccine Clinic: To assist the Outpatient Clinic and Program Manager by performing clerical and administrative responsibilities.

Job Type: Full-time, 4-eleven hours days (10 hours worktime, one-hour unpaid lunchtime), with a Saturday requirement, Sundays off.

Compensation: Varies based on experience. Starting at $15/hr

Work Environment: Requires handling of small and large domesticated animals.

Responsibilities:

• Attends and assists in low-cost service clinic as needed.
• Greets clients and admits patients awaiting vaccination services.
• Presents paperwork and assists clientele with any questions or concerns regarding services or products.
• Reviews vaccination paperwork and prepares vaccines in accordance with vaccine protocol and veterinarians’ preferences.
• Maintains inventory of products used by the vaccine clinic.
• Assists veterinarian in medical procedures using proper restraint, including restraint of fractious animals.
• Assists clients with patients in the waiting room area.
• Updates client/patient paperwork, maintains medical records, and files records.
• Photocopies client handouts, surgery request sheets, and any needed forms.
• Completes rabies certificates and paperwork in a timely fashion.
• Maintains and organizes inventory, both medical and reception for the vaccine clinic, as needed.
• Reads and understands medical records and medical terminology related to vaccinations.
• Recognizes contagious/chronic illnesses.

Required Qualifications:

• High school diploma or general education degree (GED).
• Proficiency and experience with Windows-based software, MS Office products, and Chameleon/CMS or an equivalent integrated shelter software case management system, a plus.

Preferred Qualifications:

• Knowledge and understanding of animal breeds, characteristics, and temperaments.
• Knowledge of proper pet care, pet first aid principles, and CPR.
• Prior work experience in a non-profit environment.
• Bilingual (English and Spanish) preferred.

Benefits for FT employees:

• 401K Retirement Plan with employer match (after 1 year of employment)
• Voluntary supplementary benefits
• Medical (100% employer-sponsored plans available), Dental & Vision Insurance
• 15k Life Insurance Policy (100% employer-sponsored)
• Paid Time Off (PTO): sick days, personal days, vacation time, and floating holidays.
• Holiday Pay
• Employee Assistance Program (EAP)
• HSBC Employee Perks (free or discounted shelter services and programs)
• Employee Discount Program
• Free Legal Benefits