Job Description
Job DescriptionSalary: $18.72 per hour
#EnterTheGame
Whats Activate?
Activate is redefining how the world plays. Were growing at a fast pace and leveling up the future of entertainment by fusing technology with physical activity to deliver an immersive, hands-on gaming experience.
Pressplay on thisvideoto see Activate in action (we promiseitsworth it). Follow @activategames on TikTok, Instagram, and Facebook tostay locked in.
Team Lead
The Team Lead at Activate is theonshiftcaptain,working closely with the Store Leader to keep the store operations running smoothly.Yourethego toguide for both customers and staff, making sure every player hasanamazing experience and team feels supported and ready to shine.
This job posting is for an existing vacancy. This is a full-time, permanent position at our Pembroke Pines store located at Unit D106, 10350 Pines Blvd.
Key Responsibilities:
Customer and Store Operations
- Lead the team to support an exceptional customer journey; from responding to customer questions in store or over the phone, managing customer bookings and creating a fun - safe - seamless experience
- Resolve complex escalations involving customer, gaming experience and facility maintenance
- Drive Activate initiatives and ensure applied in compliance with company standards across the team
People Leadership
- Train new employees, lead with knowledge, maintaining a key focus on customer success
- Coach and foster relationships with customers, existing employees and Leadership
- Lead by example and contribute to the team's success by effectively delegating tasks and collaborating to meet Operational needs while on shift
Maintenance and Inventory
- Understand and assess maintenance requirements related to inventory management and componentry
- Maintain the facility by managing tasks like cleaning, painting, and any required maintenance
- Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
- Identify maintenance needs and work with Store Leader on vendor support when necessary, keep updated and accurate notes of related activities
The Perks:
- Competitive wage with milestone based increases
- RRSP and Benefits package (Medical, Dental, Vision, and Basic Life Insurance)
- Paid time off
- Casualdress
- Fun and dynamic work environment
- On-site parking
Working Environment:
- Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks
- Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
- While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
- Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
- Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder
- Must be comfortable working in an environment with bright flashing lights, loud music, and fog
- Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)
- Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols
The Qualifications:
- 1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred
- Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset
- Proficient in the use of hand and power tools
- Proficiency in Microsoft Office and related software is an asset
Successful completion of a criminal record check is a condition of employment for this position.
Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contacthr@playactivate.com which is an email monitored for this purpose.
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.