Patient Services Advisor-Float

Job Description

Job Description

The Patient Services Advisor-Float plays a critical role in ensuring a seamless and positive experience for patients across multiple healthcare departments. This position involves providing exceptional customer service, managing patient inquiries, scheduling appointments, and facilitating communication between patients and healthcare providers. The advisor acts as a flexible resource, floating between various service areas to support fluctuating demands and maintain operational efficiency. By effectively coordinating patient services, this role contributes to improved patient satisfaction and supports the overall mission of delivering high-quality healthcare. The successful candidate will be adaptable, detail-oriented, and committed to fostering a welcoming environment for all patients.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or administrative role, preferably within a healthcare setting.
• Basic knowledge of medical terminology and healthcare processes.
• Proficiency with computer systems and scheduling software.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Associate degree or higher in healthcare administration or related field.
• Experience working in a multi-departmental healthcare environment.
• Familiarity with electronic health record (EHR) systems.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the United States.
• Certification in medical office administration or patient services.

Responsibilities:

• Serve as the primary point of contact for patients, addressing inquiries and providing information about services, appointments, and policies.
• Schedule, reschedule, and confirm patient appointments across multiple departments, ensuring accuracy and efficiency.
• Assist with patient check-in and check-out processes, including verifying insurance information and collecting necessary documentation.
• Coordinate with clinical and administrative staff to facilitate smooth patient flow and resolve any scheduling conflicts or issues.
• Float between different patient service areas as needed to support staffing needs and maintain consistent service levels.
• Maintain accurate and confidential patient records in compliance with healthcare regulations and organizational policies.
• Handle patient concerns and escalate issues appropriately to ensure timely resolution and patient satisfaction.
• Participate in training and development activities to stay current with healthcare procedures and customer service best practices.

Skills:

The Patient Services Advisor-Float utilizes strong communication skills daily to interact effectively with patients, families, and healthcare staff, ensuring clear and compassionate exchanges. Organizational skills are essential for managing multiple schedules, coordinating appointments, and maintaining accurate records across various departments. Problem-solving abilities help address patient concerns promptly and resolve scheduling conflicts to maintain smooth operations. Proficiency with technology, including scheduling software and electronic health records, supports efficient data management and appointment coordination. Adaptability and flexibility are crucial as the advisor floats between departments, responding to changing priorities and supporting diverse patient service needs.