Job Description
Job DescriptionSalary: $38,000 - $40,000 per year
Organizational Overview
Rebuilding Together Greater Florida (RTGFL) is a leading provider of affordable housing rehabilitation and critical repair services for low-income homeowners across multiple counties in Florida. RTGFL also supports disaster recovery initiatives and provides assistance to first-time homebuyers. Our mission is simple yet powerful: Repairing homes, revitalizing communities, and rebuilding lives.
Position Overview
The Client Intake Support provides essential administrative and operational support to the Intake and Client Relations function. This role plays a key part in ensuring client applications are processed efficiently, records are maintained accurately, and clients receive timely, compassionate communication throughout the intake and service process.
The ideal candidate is detail-oriented, organized, and service-driven, with a strong commitment to supporting homeowners and communities in need.
Key Responsibilities
- Assist with reviewing, organizing, and tracking client applications and supporting documentation
- Support scheduling of phone assessments, site visits, and client meetings
- Follow up with clients to obtain outstanding documents and provide status updates
- Maintain accurate and up-to-date client records in Salesforce and other tracking systems
- Respond to incoming phone calls and emails professionally and with empathy
- Assist with preparation of materials and logistics for outreach, intake events, and volunteer activities
- Perform general administrative duties including scanning, data entry, and electronic filing
- Collaborate with program, intake, and operations staff to ensure smooth client intake workflows
- Ensure all client information is handled confidentially and documented accurately
- Support additional intake- and client-related tasks as assigned
Qualifications
- High school diploma or equivalent required; some college coursework preferred
- Prior experience in administrative support, intake coordination, or customer service preferred
- Strong interpersonal, communication, and customer service skills
- Excellent attention to detail and organizational abilities
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook); Salesforce experience a plus
- Ability to work independently while also contributing as part of a collaborative team
- Bilingual (English/Spanish) preferred but not required
- Flexibility to occasionally support evening or weekend activities as needed
Work Environment & Expectations
- Office-based with potential for limited hybrid work as approved
- Interaction with clients experiencing financial or housing-related hardship
- Commitment to RTGFLs mission, values, and client-centered approach