Case Manager, Veterans Services (Contract)

Job Description

Job DescriptionDescription:The Case Manager plays a key role in Gulfstream Goodwill Industries’ Housing Our Heroes initiative, a housing and wellness stabilization project designed to serve veterans experiencing or at risk of homelessness in Palm Beach County. The Case Manager will provide trauma-informed, individualized case management and supportive services across the full housing stabilization continuum from shelter entry through permanent housing placement and up to 12 months postplacement. The role focuses on ensuring veteran participants achieve housing stability, wellness, self-sufficiency, and strong community integration. Requirements:

• Conduct comprehensive biopsychosocial assessments using trauma-informed and culturally competent approaches.
• Develop individualized Housing Stability and Wellness Plans focused on housing placement, health, behavioral health, income, benefits, and veteran-specific supports.
• Assist veterans with collecting documentation for eligibility (ID, DD-214, income verification, etc.) and support referrals from the VA and Coordinated Entry System.
• Assist participants in locating, securing, and maintaining safe, affordable permanent housing.
• Conduct landlord engagement, housing inspections, and mediation when needed.
• Provide intensive case management during the first 6 months in housing (weekly contact) and continued light-touch case management for an additional 6 months (biweekly/monthly contact).
• Support participants in developing tenancy skills, financial literacy, community integration, and independent living capabilities.
• Facilitate access to VA benefits, SSI/SSDI, Medicaid, SNAP, VSO services, veteran peer support, and community-based services.
• Coordinate warm hand-offs to health and behavioral health providers, including VA Medical, Whole Health, Cigna-funded services, IHCS, Henderson, and other identified partners
• Support connection to employment and vocational training through CareerSource, Vocational Rehabilitation, and GGI’s employment programs.
• Utilize trauma-informed, motivational interviewing, and strengths-based practices to promote mental, physical, and emotional wellness.
• Encourage participation in wellness, peer-to-peer recovery, PTSD support, substance use recovery, and veteran-focused support groups.
• Monitor participant progress, provide coaching, and ensure continuity of care.
• Document all services in HMIS/ClientTrack in compliance with grant requirements.
• Maintain detailed case notes, service plans, and goal tracking.
• Support data collection for program outcomes including housing retention, income improvements, benefits access, wellness progress, and reduced recidivism.
• Participate in program evaluation, grant reporting, and quality improvement processes.
• Build and maintain strong partnerships with VA, local Veteran Service Organizations, PBC Division of Human & Veteran Services, community agencies, and landlords.
• Participate in case conferencing, Housing First trainings, local Veteran Advisory Boards, and Homeless Coalition activities.
• Promote culturally competent, veteran-focused service approaches.

Qualifications:

• Bachelor’s degree in social work, Human Services, Psychology, Counseling, or related field/ MSW preferred
• Minimum 2 years’ experience in case management, housing stabilization, or veteran services.
• Familiarity with homelessness service systems, Coordinated Entry, VA benefits, and trauma-informed care.
• Strong interpersonal skills, cultural sensitivity, and commitment to working with veterans facing housing and behavioral health challenges.
• Valid Florida driver’s license and reliable transportation.
• Knowledge of housing programs, Veterans Services and SOAR benefits.
• Experience with HMIS, ClientTrack, or other case management data systems.
• Veteran or military family members strongly encouraged to apply.

Physical & Schedule Requirements

• Ability to travel across GGI shelters, housing sites, partner agencies, and community locations
• Must be able to conduct home visits and occasional after-hour wellness check-ins as needed