Guest Services Representative - Part Time, Weekends

Job Description

Job DescriptionDo you love making others feel welcome?
Are you compassionate, caring, and able to handle emotional situations when necessary?
Do you want to help dogs and cats find their forever homes?

Then Patty Baker Humane Society Naples invites you to apply to join our team as a part time Guest Services Representative at our Main Shelter. A Guest Services Representative works in our lobby/reception area to receive guests, answer phones, and provide accurate information to the public on PBHSN's adoption program, veterinary services, pet surrender, and other general questions related to PBHSN operations, services, or companion animal care.

Patty Baker Humane Society Naples routinely takes calls from individuals wishing to surrender their companion animals. Because we are a limited admissions, no-kill shelter, we are not always able to accommodate such requests. The ability to handle potentially emotional discussions in a non-judgmental and compassionate manner is essential.

Schedule: Friday - Sunday, 8am - 5pm

Responsibilities

• Greet and welcome all visitors to the shelter
• Answer phones
• Accurately and professionally answer questions from the public
• Assist visitors with sign-in process
• Keep front desk area presentable and organized
• Data entry and records updates
• Receive and distribute mail and packages
• Assist with special events and outreach
• Work with and guide volunteer receptionists

Requirements

• Ability to work the listed schedule
• Outgoing, positive demeanor
• Excellent customer service skills in person and on the telephone
• Basic computer and tablet use skill
• Ability to learn new software; Familiarity with Gmail, Microsoft Office programs, and Shelterluv software preferred
• Organizational skills
• Patience
• English fluency required, fluency in additional language strongly preferred

Compensation:

• $15.00/hr
• Paid time off
• Holiday pay
• Significant discounts on veterinary care

Application Instructions

• Apply online at https://pbhsnaples.org/careers
• All communication with candidates will be over email and/or text - check your spam folder!
• If you have technical issues or questions, please email hr@pbhsnaples.org
• No phone calls or walk-ins please