Diagnostic Care Coordinator / Case Manager

Job Description

Job Description

Full time Position: Clerk/Case Manager

Compensation and Benefits:

• $17.00 per hour

• To be discussed after 3-month probation period - Competitive hourly wage range of $17.00 to $20.00 per hour considered based on qualifications. Paid time off and holidays.

About the Role:

This role plays a key role in delivering excellent patient care and maintaining operational efficiency at our MRI clinic. This role combines front desk responsibilities, administrative support, and light case management tasks to ensure smooth scheduling, proper documentation, and timely communication between patients, providers, and referrals.

Locations:

Training: 18922 South Dixie Highway Cutler Bay FL, 33157

Training Schedule: Monday - Friday (2-3 weeks)

Work Site: 5601 Corporate Way Suite #307 West Palm Beach, FL 33407

Work Schedule: Monday - Friday 9am to 5:30pm

Key Responsibilities:

• Greet patients and visitors in a friendly and professional manner.

• Confirm and or reschedule patient appointments.

• Work in partnership with our scheduling department by answering and managing directed calls and taking messages accurately.

• Efficiently check patients in and out.

• Verify insurance eligibility, benefits and handle billing inquiries.

• Obtain pre-authorizations or referrals from physicians or insurance companies.

• Collect co-pays or out-of-pocket payments if required.

• Manage patient paperwork and documentation, ensuring accuracy and confidentiality.

• Respond to patient inquiries about services, preparation instructions, and results.

• De-escalate patient concerns or complaints professionally.

• Maintain accurate and up-to-date patient records and scan/upload necessary documents.

• Process incoming and outgoing faxes, emails, and medical requests.

• Maintain a clean and organized front desk and waiting area.

• Order and manage office supplies as needed.

• Adhere to HIPAA regulations and protect patient privacy.

• Ensure proper handling of sensitive patient data.

• Follow clinic protocols for safety and infection control.

Qualifications:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Skilled in data entry, database management and spreadsheet creation

• Experienced with Google Workspace

• Comfortable navigating web-based platforms and enterprise software

• Fast and accurate typing skills

• Ability to adapt quickly to new technologies and systems.

• Strong organizational and time management skills.

• Excellent written and verbal communication skills in both English and Spanish.

• Exceptional attention to detail and accuracy.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Demonstrated empathy and compassion for patients.

Company DescriptionThe MRI Group
http://www.themrigroup.com/

The MRI Group is a network of open MRI (Magnetic Resonance Imaging) centers in Miami Dade and now expanding to Broward.
All centers offer advanced technology, a highly trained and compassionate staff, and comfortable surroundings.

Company Description

The MRI Group\r\nhttp://www.themrigroup.com/\r\n\r\nThe MRI Group is a network of open MRI (Magnetic Resonance Imaging) centers in Miami Dade and now expanding to Broward.\r\nAll centers offer advanced technology, a highly trained and compassionate staff, and comfortable surroundings.