Job Description
Job DescriptionTechnical Operations ManagerJob Details
- Job Type: Full-time
- Location: Remote, based in Miami, FL, with up to 75% field travel
- Salary Range: $72,000 - $85,000 per year, based on experience
Are you an experienced technical leader who excels in the field?
We are currently hiring a Field Technical Operations Manager for a reputable, supportive, family-owned organization located in Miami. If you are prepared to oversee installation and service projects at top-tier client sites and seek to advance your career within a company that prioritizes relationships, professionalism, and a positive work environment, this position is suitable for you.
The Company
Our client is a leading security technology integrator serving clients across the United States, Canada, and Latin America. They specialize in providing advanced security solutions to ultra-high-end luxury retailers, Fortune 500 companies, government buildings, and educational institutions. They combine cutting-edge innovation with a people-first culture that values relationships, professionalism, and teamwork. As a proud family-owned business, they foster a supportive environment built on trust and collaboration, mixing hard work with a touch of fun.
The Role
In this practical leadership position, you will act as the main technical expert in the field, taking charge of field operations on security systems projects - overseeing installations, commissioning, troubleshooting, and emergency responses across various commercial and institutional environments. You will lead field technicians, supervise subcontractors, ensure project completion, and deliver client support that exceeds expectations. Frequent travel is required, up to 75% domestically within the U.S. and internationally to Canada, Mexico, and Latin America.
- Manage and execute security system projects, including but not limited to installations, maintenance, and emergency response for intrusion, access control, video surveillance, and fire/life safety systems.
- Configure and troubleshoot security system issues to ensure rapid resolution and minimize downtime.
- Implement technical solutions to enhance efficiency and service delivery quality, ensuring alignment with company objectives.
- Lead the coordination efforts among field technicians, subcontractors, and clients to ensure operational smoothness.
- Conduct regular site visits and inspections to assess operations and ensure compliance with safety protocols.
- Create and manage technical documentation, reports, and system drawings.
- Provide client training, walkthroughs, and post-installation support.
- Maintain accurate time logs, manage inventory, and support field logistics.
- Train and mentor field staff on technical processes, equipment, and best practices.
- As needed, assist in budget planning for field operations and manage expenditures effectively.
- Keep up with industry advancements and new technologies to incorporate into technical solutions.
Requirements:
- Over four years of experience in electronic security or low-voltage systems.
- Bachelor's degree in Engineering, Electronics, or related field, or equivalent hands-on experience.
- Proficiency with systems like Honeywell, Bosch, Lenel, Genetec, Axis, i-PRO, HID, Mercury.
- Field certifications preferred: BASA, Genetec, Bosch, Axis, i-PRO.
- Working knowledge of IP devices, firmware updates, and diagnostic tools.
- Ability to read architectural drawings, wiring diagrams, and network layouts.
- Exceptional leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to effectively manage multiple projects simultaneously.
- Proficient in the use of technical software and project management tools (Excel, Outlook, project tracking apps, mobile tools).
- Bilingual (English/Spanish) is a plus.
- Valid passport and valid driver's license with a clean driving record.
Work Conditions:
- Up to 75% travel, including overnight site visits within the U.S. and abroad (Canada, Mexico, and LATAM).
- Must be available for emergency calls, weekend work, and occasional holidays.
- Physical demands: lifting up to 50 lbs, climbing ladders, navigating construction sites, and working in tight spaces.
- Must pass background check
Benefits:
- Competitive salary of $72,000-$85,000, based on experience.
- Comprehensive benefits package, including health insurance and paid time off.
- Discounted home security monitoring services.
- Opportunities for professional growth and development within the company.
- Supportive and fun office culture that values growth and collaboration.
- Work with industry-leading clients across luxury, government, and corporate sectors.
- Travel and field autonomy with strong internal support.
Ready to Apply?
Submit your resume and cover letter today.