Learning and Development Manager

Job Description

• Manage all aspects of the Company’s training and development initiatives.
• Manage the Company’s Orientation and Onboarding programs.
• Facilitate all guest service survey initiatives.
• Maintain accurate records for all employees.
• Manage Service Professional performance review processes.
• Partner with department heads to lead training programs for individual departments.
• Collaborate with managers and departmental trainers on learning goals and action plans.
• Works with Corporate Learning & Development, addressing PGA National training needs.
• Follow up and tracks on 30-90 days, ensuring completion.
• Instructs or organizes Alcohol Awareness and ServSafe certification.
• Ensures OSHA training is compliant.
• Organizes ABC’s delivery of leadership classes in tandem with appropriate department. leaders and Human Resources.
• Audits dept. training manuals and new hire training packets.
• Audit departmental sequence of services when needed.
• Conducts Manager’s Orientation in tandem with HR team, quarterly.
• Support other areas of the Human Resource function as needed.
• Monitor and update SOPs and training manuals.
• Develop, facilitate, and continually improve learning & development programs.
• Provide coaching and resources to hiring managers in order to ensure the best possible onboarding experience for new Service Professionals.
• Support all compliance training programs as required and/or directed.
• Focus continually on process improvement and efficiency.
• Announces monthly promotions
• Updates HR Communication Board
• Represent Salamander by supporting all home office training initiatives as directed.
• In addition to performing the essential functions, this position may be required to perform a combination of supportive functions.
• Follows the company Vision, Mission Statement, and Core Values.
• Occasional travel may be required.

EDUCATION/EXPERIENCE

• Training and development, human resources, or luxury hospitality field of study or related experience.
• Bachelor’s degree or two to three (2-3) years of experience in a related area.
• Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint required.

REQUIREMENTS

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written
• Must possess basic computer skills

PHYSICAL DEMANDS

• May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form to deal with problems involving several concrete variables in standardized situations.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to 8 hours per day.
• Must be able to stand and/or walk for up to 8 hours per day.
• Must be able to lift up to 15 lbs. occasionally.
• Requires grasping, writing, typing, standing, walking, repetitive motions, listening and hearing ability, and visual acuity.
• Talking and hearing occur in the process of communicating with others.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, computers, multi-line phones, filing cabinets, FAX machine, photocopiers and other office equipment as needed.

WORK ENVIRONMENT

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from peers.
• Must be able to change activity frequently and cope with interruptions