Witness & Discovery Case Manager - Hybrid Schedule

Job Description

Job Description

Job Description

TRAKAmerica is a national accounts receivable management and outsourcing provider for many of the largest financial institutions in the country. We currently have an immediate opening for a Legal Assistant who will join our existing dynamic team which manages the processes associated with facilitating witness appearances, reviewing draft discovery packages, liaising between a network of law firms and clients, and also provides other support in the legal operations of the company. This position is classified as non-exempt under the FLSA and will be entitled to overtime for any hours worked in excess of 40 hours in a given work week.

Position Summary:

The Witness & Discovery group is part of the company’s Legal Department and serves as the primary interaction point for the company’s nationwide network of law firms and its clients relative to pending litigation matters requiring a witness appearance or response to discovery demands.

Witness - The Case Manager will oversee active litigation cases from intake through resolution, evaluating opportunities to expedite and drive successful outcomes based on both intake information and independent research, using various resources along with strategic questioning.

Discovery - The Case Manager will also oversee the draft discovery submission process, ensuring all requirements are satisfied, information is accurate, and responses align with defined standards. They identify escalation factors and manage timelines to ensure responses are delivered to clients and returned to firms by the specified due date.

Key skills for this position include strong time management, keen attention to detail, a commitment to formulating purposeful questions to guide decision-making, adaptability across varying procedural requirements, demonstrated intellectual curiosity, and the ability to exercise independent judgment in dynamic situations.

Essential Functions & Responsibilities:

• Review, assess and prioritize incoming requests
• Perform case review and analysis
• Evaluate strategies through diagnostic inquiry and strategic questioning
• Track deadlines and progress across active litigation cases
• Verify accuracy, completeness, and compliance with standards
• Screen for escalation factors
• Proactively identify patterns or opportunities to improve process and overall case handling
• Adapt quickly across varied case types, procedural rules and other requirements
• Maintain accurate documentation and communication with internal teams, law firms and clients
• Prioritize tasks in a fast-paced, deadline-driven environment
• Assist with additional tasks and projects as necessary

Job Competencies:

• Proven strength in analytical thinking, effective communication, and concise summation
• Naturally inquisitive with a drive to deepen subject matter understanding
• Experience managing tasks within structured, process-driven environments
• Meticulous attention to detail with sound judgment, critical thinking, and strong problem-solving capabilities
• Proficient in navigating discovery demands, crafting responses, and reviewing legal pleadings
• Well-developed organizational skills; adept at juggling multiple priorities with efficiency
• Skilled at recognizing high-priority issues and initiating timely escalation
• Strong interpersonal abilities coupled with solid planning and decision-making competencies
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel

Physical Demands & Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

▪ Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

▪ Work environment: The noise level in the work environment is usually moderate.

TRAKAmerica is an Equal Opportunity Employer. Our Company offers a competitive, experience-based salary; a comprehensive benefits package that includes paid holidays, paid time off, health insurance and a 401k plan; and a performance-based bonus structure. Any offer of employment conveyed by TRAKAmerica is conditional upon the successful completion of the company’s lawful pre-employment checks/screens including, criminal background check, credit check and drug testing (to the extent permitted and in accordance with applicable law).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Company DescriptionBased in Bonita Springs, FL, TRAK is a leading provider of outsourced legal recoveries to credit issuers and financial institutions. The Company utilizes a proprietary technology-enabled workflow management and data-analytics platform to provide a prioritized, streamlined and compliance-driven solution for consumer receivables. TRAK’s national legal network of law firms collects hundreds of millions in charged-off receivables on behalf of blue-chip clients annually. The Company’s legal-focused strategy generates an industry leading return on investment versus all other recovery methods.

Company Description

Based in Bonita Springs, FL, TRAK is a leading provider of outsourced legal recoveries to credit issuers and financial institutions. The Company utilizes a proprietary technology-enabled workflow management and data-analytics platform to provide a prioritized, streamlined and compliance-driven solution for consumer receivables. TRAK’s national legal network of law firms collects hundreds of millions in charged-off receivables on behalf of blue-chip clients annually. The Company’s legal-focused strategy generates an industry leading return on investment versus all other recovery methods.