Job Description
Job Description
Join the HeadPinz Fort Myers team as a Guest Services Representative and help us deliver safe, seamless, and unforgettable entertainment experiences! As the first and last point of contact for our guests, you’ll play a vital role in setting the tone for fun, excitement, and outstanding service every time someone walks through our doors.
Key Responsibilities
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Welcome guests with a warm, energetic greeting and assist with lane assignments, attraction access, and general center information
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Ensure all bowler areas, lane approaches, arcade zones, and guest seating areas are clean, organized, and safely prepared before seating new guests
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Operate the point-of-sale (POS) system efficiently and accurately
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Process payments, handle cash responsibly, make correct change, and operate credit card terminals
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Answer incoming calls, assist with questions, take messages, and page guests when necessary
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Promote bowling specials, attractions, food & beverage offerings, leagues, events, and safety guidelines through in-person guest interaction
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Deliver clear and friendly safety instructions for bowling and attractions when needed
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Maintain situational awareness in the center and report any safety hazards, spills, or equipment concerns immediately
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Support nightly operations by assisting with resets, restocking, and cleanliness standards
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Work a flexible schedule, including nights, weekends, and holidays
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Perform other duties as assigned to support entertainment operations
Qualifications
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Must be 18 years of age or older
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Outgoing, friendly personality with a passion for creating exceptional guest experiences
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Ability to multitask in a high-energy entertainment environment
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Strong attention to safety and willingness to uphold safety standards
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Reliable, responsible, and team-focused
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Flexible availability, including nights and weekends
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