Job Description
Job Description
Trusted Homecare is a leading homecare agency dedicated to providing compassionate and quality care to our clients. We are currently seeking a Bilingual (Spanish/English) Intake & Authorizations Coordinator who is highly organized, tech-savvy, and passionate about helping others.
Position Overview:
This critical role is responsible for managing new client intakes, processing authorizations, and ensuring all cases are followed up on and completed in a timely and compliant manner. Strong communication, attention to detail, and the ability to work independently are essential for success.
Key Responsibilities:
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Process and manage all new client intakes and referrals
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Submit, track, and follow up on authorizations using HHAeXchange and eFax
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Clearing the dashboard of HHA
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email or call with insurance companies, case managers, and internal staff to ensure accurate and timely documentation
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Maintain and update digital files and case records
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Coordinate with HR to get case moving
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Ensure all data is entered accurately and securely using agency software tools
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Provide translation support as needed (Spanish/English)
Requirements:
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Bilingual in Spanish and English (fluent in both written and spoken communication)
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Proficient in HHAeXchange software and eFax systems
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Strong computer skills and comfort using cloud-based technology (Google Drive, email, PDFs, etc.) (REQUIRED)
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Highly organized with excellent time management and follow-up skills
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Prior experience in healthcare intake, authorizations, or homecare preferred
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Reliable, professional, and detail-oriented