Job Description
Job Description
Key Responsibilities
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Be the front line: Handle inbound and outbound calls, emails, or chats with a friendly and professional demeanor.
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Solve problems: Listen to customers, understand their needs, and provide clear, effective solutions.
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Stay organized: Use our systems and technology to manage customer accounts and document interactions accurately.
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Be the expert: Use your training and our knowledge base to answer questions and guide customers.
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Team up: Escalate complex issues to the right people to ensure a quick and satisfactory resolution for the customer.
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Protect information: Handle all customer data with confidentiality and care.
What We're Looking For
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Experience: At least one year of experience in a customer service, call center, or administrative role.
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Tech Savvy: You should be comfortable with basic computer applications and able to learn new systems quickly. You'll need a reliable, wired internet connection (at least 20Mbps download speed).
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Great Communicator: You have excellent verbal and written communication skills and can type accurately at a minimum of 20 words per minute.
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Empathetic: You genuinely enjoy helping others and can handle difficult situations with patience and a calm, professional attitude.
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Reliable: You are punctual, have a strong work ethic, and can consistently meet attendance and scheduling requirements.
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Fast-Paced Adaptability: You can stay focused and manage multiple tasks in a dynamic, fast-paced environment.
Company DescriptionWAVSYS is a national solutions company offering contract, permanent and turnkey staffing solutions by leveraging its international network of 20 offices covering USA, Canada, and the UK.
Company Description
WAVSYS is a national solutions company offering contract, permanent and turnkey staffing solutions by leveraging its international network of 20 offices covering USA, Canada, and the UK.