Job Description
Job Description
General Summary
The Leasing Consultant is the Residential sales representative whose primary duties are to greet clients, to present the features and benefits of their assigned property and properly secure lease agreements from qualified persons. As a key employee liaison between all guests of the community and the ownership, Consultant must have leasing experience with multi-family residential units, must be familiar with using computer software to perform various tasks, must have a proven track record in sales and leasing properties, excellent interpersonal skills and strong communication.
Essential Job Functions/Responsibilities:
- Open the leasing office daily, including ensuring cleanliness of the office, preparing refreshments for the potential guests, taking phones off overnight service, checking and responding to voicemail.
- The candidate will be responsible for the meeting, greeting and qualifying customers and leasing of apartments.
- Conduct apartment tours and follow up on daily traffic.
- Execute thorough and organized follow-up efforts
- Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
- Ensure proper data entry of prospect information
- Process incoming applications, including running screening / credit checks in accordance with company procedures and Fair Housing requirements.
- Prepare all lease documents, conduct lease singings
- Ensure apartment is ready for resident to move-in on agreed date.
Provide on-site customer service to residents in support of the property manager. - Work in collaboration with the property management team to ensure an exceptional and unrivaled customer experience.
- Maintain thorough product knowledge of the property, sister properties and competitors.
- Report any violations of the rules and regulations that are noticed at any time.
- Observe precautions required to protect residents, guests and property, and report damage, theft, and found articles to supervisors.
- Be familiar with the fire alarm system operations and report all incidents to management.
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Close out work orders daily, weekly, monthly and follow up with residents to make sure everything has been completed.
- Coordinate with office administrative staff to maintain and update all resident information in computer database.
- Assist in developing and implementing effective marketing strategies to increase property traffic and internet leads
- Assist with property and resident events.
- Assist with special projects and other duties as assigned.
Qualifications
- High School Diploma with two years of leasing experience.
- Employee must be able to communicate in English.
- Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, as well as community property management software.
- Ability to understand and explain lease documents.
- Ability to sell the property’s products and services to prospects.
- Ability to work a flexible schedule, including evenings and weekends.
Skills:
- Good organizational, communication, computer skills.
- Knowledge of Yardi and LRO or equivalent revenue management system a plus.
- Experience in using lease management software.
- Ability to multi-task and work as part of a team.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Some lifting; typically 25lbs. or less.
- Ability to climb up to four flights of stairs to access units.
- Ability to walk drive a golf cart to tour the community.
- Ability to stand for long periods.
- Ability to sit at a desk for long periods.