Job Description
Job Description
Location: Miami, FL – South Florida Region
Employment Type: Full-Time, Hourly (Overtime Eligible)
About Acuative
Acuative is a leading independent provider of IT, network, and telecommunications field services across the United States. Our Field Services team plays a critical role in delivering high-quality installation, maintenance, and break/fix support while serving as the face of Acuative at customer sites.
Position Overview
The Field Service Technician II is a mid-level, customer-facing role responsible for installing, maintaining, and supporting network, server, and retail technology environments throughout the Miami and South Florida market. This role requires strong hands-on technical skills, independence in the field, and the ability to meet customer SLAs in a fast-paced environment.
This is an hourly position and includes overtime, paid travel, and on-call responsibilities as required.
Key Responsibilities
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Install, configure, and support networking hardware including routers, switches, and wireless access points
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Provide hardware break/fix support for servers and network infrastructure, including Cisco UCS and Nexus equipment
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Install and support telephony systems (VoIP, PBX, and related circuits)
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Deploy and support retail technology systems such as POS, digital signage, and video surveillance
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Perform structured cabling, circuit extensions, and basic site surveys and audits
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Accurately document work performed and submit all required job deliverables in a timely manner
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Maintain company-issued vehicle, tools, and inventory to company standards
Required Qualifications
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Working knowledge of network hardware, basic network topologies, and structured cabling standards
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Hands-on experience installing and supporting IT and retail technology hardware
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Familiarity with Cisco networking equipment and basic CLI interaction
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Ability to troubleshoot hardware across networking, servers, and endpoint systems
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Comfortable using basic power tools and working on ladders or lifts when required
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Proficiency with Microsoft Word and Excel
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Ability to follow detailed job documentation and procedures
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Willingness to travel throughout the South Florida region to meet customer SLAs
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Availability for on-call, after-hours, and weekend work as needed
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Valid driver’s license with a clean driving record
Physical Requirements
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Ability to lift and carry up to 50 lbs
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Ability to stand, bend, climb, and work in various customer environments
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Reasonable accommodations may be made in accordance with applicable laws
Education & Certifications
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Associate degree in Information Technology or equivalent hands-on experience
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CompTIA, Cisco, cabling, or PBX certifications are a plus
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Selected candidates will attend a one-week hardware training course at Acuative’s Global Technology Center in Strongsville, OH
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Cisco CCT Route/Switch and CCT Data Center certifications are required within 90 days of hire
(Company-paid training, study resources, and exam fees provided)