Job Description
Job Description
Job Summary
The Service Manager is responsible for overseeing the service department, ensuring it is profitable and running smoothly. Their responsibilities include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.
Benefits
- Competitive Pay
- Medical, Vision, Dental
- 401(K) Retirement Plan
- Group Life Insurance
- Flexible Spending Account
- Paid Vacation
- Employee discounts
Responsibilities
- Ensure customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Manage and hire technicians and service advisors
- Serve as the escalation point for customer complaints and ensure timely, satisfactory resolution aligned with CSI standards
- Distribute work between technicians and prioritize required services
- Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
- Forecast department goals, set strategies, and implement processes to achieve targets.
- Develop, monitor, and manage the annual service department budget.
- Oversee repair order management, ensuring accuracy, timeliness, and profitability.
- Monitor productivity metrics (efficiency, comeback rates, sales per repair order, etc.) to optimize departmental performance.
- Ensure compliance with OSHA, EPA, and all federal, state, and local regulations, including hazardous waste disposal and safety protocols.
- Maintain complete and accurate records in accordance with dealership and manufacturer requirements.
- Monitor and manage safe usage and care of shop tools and equipment.
- Ensure a clean, organized, and safe service shop and customer waiting area.
- Ability to work Saturdays.
Qualifications
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Minimum of 3 years’ service management experience in an automotive dealership environment, or equivalent combination of education and experience.
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Proven record of achieving exceptional customer satisfaction
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Technical automotive knowledge
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Demonstrated ability to manage others
- A desire for a long-term career with a growing organization
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Personal and professional integrity
- Computer skills and willingness to learn new programs
About UsSeminole Chevrolet is part of the region's best dealerships, serving the greater Orlando area. We are always on the lookout for talented individuals to be a part of the family; whether you're entry-level or a seasoned professional, we have a place for you here! At Seminole Chevrolet, we operate on the simple principle that great employees lead to happy customers. Come find out why we are the best place for your next career move.
Seminole Chevrolet is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.