Front Desk Operator and Customer Service Representative

Job Description

Job DescriptionBenefits:

• Bonus based on performance
• Company parties
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

As a Front Desk Operator at D1, you will be responsible for providing a welcoming introduction to each person who walks into the facility. In this role, you will answer customer service questions, keep track of who is coming in and out of the facility, and assist with the operations of the business.
To succeed in this role, you must be a reliable individual who shows up on time each day and has a great work ethic. You should be a high-energy individual who is able to tune out distractions and maintain a consistent level of energy. You should be able to connect with members (from age 7 all the way to 77 and beyond!) and hold authentic conversations while maintaining a professional demeanor. Additionally, you should be able to multitask and manage your schedule to accomplish all of your daily objectives.

Benefits/Perks

• Continuing education through company-sanctioned events and staff trainings
• Free membership in a state-of-the-art facility.

Company Overview

• Motivate and inspire all to be their best and achieve their goals through training with world-class coaches.
• The culture of D1 separates us as we are all driven to help those around us.
• D1 is passionate about impacting and changing lives.

Job Summary
High energy, enthusiastic person to join our fantastic Gainesville team. This position involves taking incoming calls, making outgoing calls, responding to member needs, and giving the highest quality fitness experience. MUST BE COMFORTABLE IN A FAST-PACED SALES ENVIRONMENT.

Key Responsibilities

• Completing the opening and closing checklist
• Answering customer support questions for current and new members
• Answering phone calls and taking messages for recruiters and management
• Checking clients into workouts and ensuring attendance is correct
• Ensuring that bathrooms are stocked with necessary supplies and that cleaning supplies are ready for use
• Keeping the fridge and shelves stocked with food and drink
• Keeping gear displays stocked and neat
• Processing ancillary purchases in MINDBODY
• Completing daily social media tasks
• Checking all bathrooms and making sure they are clean and stocked
• Making sure the workout area is prepped for the following workout or day
• Walking the turf and weight room to ensure they are tidy
• Vacuuming the weight room
• Restocking the fridge, snack, and gear shelves
• Standing up and greeting everyone who comes into the facility
• Handling customer service inquiries
• Checking out and confirming all appointments on the schedule
• Keeping the front desk area and lobby clean and organized
• Answering all in-bound calls with proper phone etiquette
• Checking voicemail and replying to messages or forwarding them to the correct staff member

We are looking for a Rockstar candidate who...

• Is always high-energy (even at 5 am & 5 pm)
• Is great at talking with people and building rapport (including, but not limited to, our scholastic athletes, their parents, and our adult athletes!)
• Isnt afraid to answer the phone & talk to strangers
• Isn't afraid of starting a conversation in our lobby before, during, and after classes are going on to add to our warm and welcoming D1 Gainesville culture
• Loyal, hard-working, self-starter
• Always follows through & never misses a deadline
• Believes that being early = on-time
• Can wear multiple hats
• Coachable team player!

Qualifications

• Must be a high-energy individual.
• Must have 3+ years in sales
• Must have 3+ years in a customer service setting ideally in the fitness industry.