Yardi Software Support Specialist

Job Description

Job Description

JOB OVERVIEW

Yardi Software Support Specialist will offer support for Yardi Voyager, related products, and third-party applications to multifamily residential property management teams across the US.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide training and assistance to on-site property management teams in Yardi, and other 3rd party software solutions.
• Support the ticketing system, ensuring that requests and solutions are properly documented.
• Set up new properties in Yardi and assist in training new staff in software functions.
• Prepare documentation to support system administrative functions, procedures, and processes.
• Exhibit excellent time management skills to meet deadlines.
• Provide excellent customer support to property management teams in responding to help desk tickets.
• Knowledgeable in using Yardi Client Central case system.
• Provide internal support to departments, including accounts payable, accounts receivable, marketing, asset management and property accounting.
• Research, procure and initiate associated license needed for software systems to include:
• Bluemoon
• NAA
• Local Apartment Association
• Utility conversions of RealPage and Conservative
• Implementations and integration of 3rd party software
• Use training and documentation as appropriate to include testing software, data and report editing.
• Proficient in Excel, Word, CSV, and database relationships.
• Participate in special projects.
• Other related duties and assignments as required.

QUALIFICATIONS

• Prior Multi-Family Residential Property Management experience
• Prior experience with Yardi Voyager 7s in a Helpdesk environment preferred.
• Prior experience with CRM and Rent Cafe
• Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
• Strong ability to work under pressure and independently.
• Must be team-oriented and problem solver with strong work ethic.
• Strong communication skills, both verbal and written, are essential.
• Strong attention to detail and analytical skills a must
• The ability to review work for quality and completeness will be a key to success.
• Ability to collaborate with internal and external teams.
• Analytical and troubleshooting skills.
• Meet deadlines and prioritize work requirements.
• Meet deadlines and prioritize work requirements

Company DescriptionPriderock Capital Partners is committed to improving local communities by establishing a high standard in the multifamily residential and asset management industry, and through creative asset acquisition and value-added management.

We are an Equal Opportunity Employer and participate in E-Verify!

Company Description

Priderock Capital Partners is committed to improving local communities by establishing a high standard in the multifamily residential and asset management industry, and through creative asset acquisition and value-added management.\r\n\r\nWe are an Equal Opportunity Employer and participate in E-Verify!