Job Description
Job Description
Front Desk Associate – Wellness Practice (Fort Myers, FL)
Join a thriving wellness practice that blends innovation, compassion, and holistic care.
About the Practice
This integrative wellness center is dedicated to treating the whole person — not just symptoms. The multidisciplinary team includes chiropractors, medical doctors, and aesthetics professionals working together to deliver patient-centered, innovative, and results-driven care. With a culture grounded in compassion, integrity, and collaboration, the practice empowers patients to live healthier, more vibrant lives.
Position Overview
The practice is seeking a bilingual Front Desk Associate who thrives in a fast-paced, patient-first environment. The ideal candidate is experienced, highly organized, personable, and able to confidently manage front office operations. This is more than a traditional front desk role — the team is looking for someone who can contribute across multiple areas of the business, including billing, marketing, and administrative functions.
Schedule & Location
Primary Location: Fort Myers, FL
Schedule:
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Monday, Wednesday, Friday: 8:00 AM – 6:00 PM (with a 1.5-hour lunch break)
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Saturday: 9:00 AM – 1:00 PM (as needed)
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Optional additional hours available on Tuesdays and Thursdays at a secondary office location or for administrative support
Compensation & Benefits
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Hourly Pay: $24–$25/hour (commensurate with experience; overall range: $18–$27/hour)
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PTO (Paid Time Off)
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Employee discounts on products and services
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Paid training events
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Cross-training and growth opportunities across multiple service areas
Qualifications
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Bilingual – Fluent in English and Spanish (required)
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5+ years of customer service experience (medical front desk preferred)
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Familiarity with EHR systems and medical billing processes is a plus
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Proficiency in Microsoft Office and Google Workspace
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Strong organizational skills with attention to detail
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Able to manage multiple responsibilities in a dynamic, patient-facing environment
Key ResponsibilitiesPatient-Facing Duties
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Greet and check in/out patients with professionalism and care
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Schedule and confirm appointments, answer calls and messages
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Collect payments, process transactions, and prepare daily financial summaries
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Assist new patients with onboarding and intake forms
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Ensure efficient patient flow by coordinating with clinical staff
Administrative Duties
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Maintain accurate patient records and profiles in the EHR system
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Coordinate with attorneys and imaging centers (for PIP and MRI referrals)
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Prepare internal reports, track schedules, and update supply inventories
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Print and organize necessary office paperwork and forms
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Communicate with staff to ensure continuity of patient care and internal coordination
Billing Support
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Enter and reconcile daily patient charges in the EHR system
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Monitor and update patient package balances and notify patients of upcoming charges
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Prepare end-of-day financial summaries and reconcile receipts
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Assist with billing cover sheets and faxing billing-related documentation
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Follow up with attorneys and other parties on PIP case details and insurance matters
Marketing Support
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Assist with printing and organizing marketing materials for events or in-office promotions
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Support the execution of seasonal campaigns (e.g., specials, flyers, referral initiatives)
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Provide admin support for email lists, appointment reminders, or patient engagement tasks
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Contribute to social media content creation or scheduling if applicable (based on skills)
Success Metrics
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Efficient and accurate appointment scheduling
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Reduction in no-shows and improved patient adherence to care plans
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Timely entry and reconciliation of daily charges
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Organized and up-to-date patient records
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Effective support of marketing campaigns and promotions
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High levels of professionalism and patient satisfaction
Ideal Candidate Traits
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Warm, confident, and empathetic communicator
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Detail-oriented with strong follow-through
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Able to anticipate needs and solve problems independently
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Comfortable managing multiple tasks with poise and efficiency
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Eager to grow and contribute to a collaborative team culture
Join the Team
This is an excellent opportunity for a bilingual professional with a strong background in customer service and a passion for wellness. The team is preparing for a busy season ahead and is ready to onboard someone who can learn quickly, contribute meaningfully, and grow alongside the practice.