Front Office & Patient Support Specialist

Job Description

Job Description Benefits/Perks

• Competitive pay based on experience.
• A supportive, collaborative work environment.
• Opportunity to grow within an innovative integrative medicine practice.
• Work that makes a meaningful impact in patients’ health and well-being.

Job SummaryMind Body Medicine of Florida is a leading integrative and functional medicine practice dedicated to addressing the root causes of illness and supporting whole-person healing. We are seeking a compassionate, highly organized Medical Assistant to join our team. This role requires a unique blend of clinical knowledge, administrative skill, and patient-centered communication, making it ideal for someone who thrives in a supportive and collaborative environment.

Responsibilities

• Provide direct support to Dr. Sylvester (Psychiatrist and Integrative/Functional Medicine Physician) in the delivery of patient care.
• Serve as the main point of communication between patients and the provider outside of scheduled appointments, including responding to phone calls, emails, and text messages in a timely and professional manner.
• Accurately relay information to the provider and follow up with patients regarding treatment plans, supplement protocols, lab requests, and lab results.
• Confidently explain treatment recommendations and supplement protocols, ensuring patients feel informed, supported, and reassured.
• Demonstrate strong knowledge of supplements and integrative health practices, providing clear and accurate guidance to patients.
• Perform front desk and administrative duties, including answering phones, scheduling new patient evaluations and follow-ups, and managing email and message correspondence.
• Oversee supplement inventory and collaborate with the Practice Manager to manage ordering and stock.
• Maintain a patient-centered, compassionate approach—remaining calm, understanding, and supportive in all interactions.
• Demonstrate excellent organizational skills, attention to detail, and the ability to multitask effectively in a dynamic clinical environment.

Qualifications

• Medical Assistant certification (CMA, RMA, or equivalent) preferred.
• Prior experience in a medical, integrative, or functional medicine setting strongly preferred.
• Strong working knowledge of supplements and comfort in discussing treatment plans with patients.
• Excellent communication and interpersonal skills, with a patient-first approach.
• Proficiency in EMR systems and standard office technology.
• Ability to maintain professionalism, organization, and composure in a fast-paced environment.

Join Mind Body Medicine of Florida and be part of a team reshaping healthcare through compassion, innovation, and whole-person care.