Assistant General Manager

Job Description

Job Description

Assistant General Manager

Pause Studio – Coral Gables

Position Overview

The Assistant General Manager (AGM) supports the General Manager in driving operational excellence, delivering an elevated guest experience, and leading a high-performing team. This role is responsible for day-to-day studio operations, team member onboarding and development, sales performance, inventory control, and supporting all revenue-generating initiatives. The AGM leads by example—modeling Pause Studio’s values, standards, and commitment to modern recovery and peak performance.

Key Responsibilities

Leadership & Team Development

• Support recruitment, hiring, and onboarding of all new team members.

• Conduct consistent 1:1 coaching sessions focused on performance, accountability, skill development, and culture alignment.

• Provide real-time feedback to reinforce standards and correct deviations.

• Support schedule creation and daily floor coverage to ensure optimal studio operations.

• Uphold Pause Studio’s brand standards in guest interactions, appearance, communication, and service delivery.

Sales & Revenue Generation

• Train team members on sales communication, service recommendations, and conversion strategies.

• Personally lead with strong sales performance and enrollment in memberships, packages, and add-ons.

• Track and analyze sales KPIs; provide weekly insights and action plans to the General Manager.

• Execute revenue-driving initiatives, promotional campaigns, community outreach, and corporate wellness opportunities.

• Support daily performance management to ensure all team members meet or exceed expectations.

Operational Excellence

• Ensure the studio environment meets Pause standards for cleanliness, organization, scent, lighting, and product presentation.

• Oversee inventory management, including ordering, receiving, cycle counts, and shrink prevention.

• Maintain operational readiness of all modalities, equipment, and technology platforms; escalate issues as needed.

• Support execution of SOPs, safety protocols, and brand guidelines across all shifts.

• Assist with payroll review, labor budgeting, and managing operational expenses.

Guest Experience

• Model exceptional hospitality and service quality for all team members.

• Resolve escalated guest concerns with professionalism and ownership.

• Ensure seamless execution of services, check-ins, and membership management.

• Maintain a welcoming, supportive, and informative environment that reinforces Pause Studio’s recovery and performance culture.

Qualifications

• 1–3 years of leadership experience in fitness, wellness, hospitality, or a related service environment.

• Proven ability to coach, train, and develop team members.

• Strong sales background with familiarity in membership-based or high-touch service organizations.

• Excellent communication, organization, and interpersonal skills.

• Ability to multitask in a fast-paced environment and maintain composure under pressure.

• Proficiency with scheduling systems, POS platforms, and basic reporting.

Work Schedule & Expectations

• Full-time schedule including a combination of mornings, evenings, weekends, and holidays as required.

• Ability to stand for extended periods and assist with light physical tasks.

• Commitment to upholding the Pause Studio mission, brand voice, and customer service philosophy.

Compensation & Benefits

• Competitive hourly rate plus performance-based bonuses.

• Complimentary or discounted access to Pause Studio services.

• Opportunities for continued development and career progression within the Pause organization.

Company DescriptionPeople Leadership & Coaching – Ability to motivate, coach, and hold team members accountable through consistent feedback and 1:1s

Sales Execution & Conversion – Strong ability to sell memberships, packages, and add-ons while leading by example on the floor

Performance Management – Comfort tracking KPIs, identifying gaps, and taking action to improve individual and studio results

Operational Discipline – Strong attention to detail in cleanliness, organization, inventory, and SOP adherence

Guest Experience Excellence – High emotional intelligence and hospitality mindset for delivering elevated, consistent service

Conflict Resolution – Ability to calmly and professionally resolve guest and team issues with ownership and discretion

Inventory & Cost Control – Experience managing inventory levels, minimizing shrink, and supporting expense management

Scheduling & Labor Optimization – Skill in creating schedules that balance coverage, performance, and labor targets

Time Management & Multitasking – Ability to prioritize effectively in a fast-paced, high-volume environment

Communication Skills – Clear, confident verbal and written communication with team members, guests, and leadership

Adaptability & Problem Solving – Comfortable adjusting quickly, troubleshooting issues, and making sound decisions in real time

Technology & Systems Proficiency – Experience using POS systems, scheduling software, and basic reporting tools

Brand Stewardship – Ability to consistently uphold brand standards, tone, and presentation

Results-Driven Mindset – Motivated by goals, accountability, and measurable outcomes

Professional Presence – Polished demeanor aligned with a premium wellness and hospitality brand

Company Description

People Leadership & Coaching – Ability to motivate, coach, and hold team members accountable through consistent feedback and 1:1s\r\n\r\nSales Execution & Conversion – Strong ability to sell memberships, packages, and add-ons while leading by example on the floor\r\n\r\nPerformance Management – Comfort tracking KPIs, identifying gaps, and taking action to improve individual and studio results\r\n\r\nOperational Discipline – Strong attention to detail in cleanliness, organization, inventory, and SOP adherence\r\n\r\nGuest Experience Excellence – High emotional intelligence and hospitality mindset for delivering elevated, consistent service\r\n\r\nConflict Resolution – Ability to calmly and professionally resolve guest and team issues with ownership and discretion\r\n\r\nInventory & Cost Control – Experience managing inventory levels, minimizing shrink, and supporting expense management\r\n\r\nScheduling & Labor Optimization – Skill in creating schedules that balance coverage, performance, and labor targets\r\n\r\nTime Management & Multitasking – Ability to prioritize effectively in a fast-paced, high-volume environment\r\n\r\nCommunication Skills – Clear, confident verbal and written communication with team members, guests, and leadership\r\n\r\nAdaptability & Problem Solving – Comfortable adjusting quickly, troubleshooting issues, and making sound decisions in real time\r\n\r\nTechnology & Systems Proficiency – Experience using POS systems, scheduling software, and basic reporting tools\r\n\r\nBrand Stewardship – Ability to consistently uphold brand standards, tone, and presentation\r\n\r\nResults-Driven Mindset – Motivated by goals, accountability, and measurable outcomes\r\n\r\nProfessional Presence – Polished demeanor aligned with a premium wellness and hospitality brand