Spa Concierge

Job Description

Job Description

Job Summary:

The Spa Concierge is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking appointments, checking the guest into the system and charging for services performed and products purchased.

Duties and Responsibilities:

• Be on time for your shift.
• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves spa facilities.
• Provide detailed descriptions of spa treatments, services, facility features and hours of operation.
• Utilize spa software with skill and proficiency.
• Maintain a Spa Desk Cash Box
• Answer the phone promptly and use the guest’s name throughout the phone conversation.
• Actively promote the spa, treatments, services, and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well organized work area.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Position Requirements:

• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Must possess basic computer skills and proficiency in email correspondence
• Enjoy working in a team environment and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills.

Education and Experience Requirements:

• Minimum of 2 years of Guest Service