Patient Services Supervisor- North Shore Medical Center

Job Description

Job Description

Patient Service Supervisor

The Patient Service Supervisor – Food and Nutrition is responsible for overseeing the daily operations of the food and nutrition services team, ensuring the delivery of high-quality, nutritious, and safe meals to patients. This role includes supervising food service staff, ensuring compliance with healthcare regulations, and maintaining excellent patient satisfaction through effective communication, meal management, and coordination with dietary teams. The supervisor will work closely with the Food and Nutrition Manager to maintain standards for food safety, nutrition, and customer service.

Key Responsibilities:

• Supervision and Team Leadership:
  • Supervise, train, and lead a team of food service workers, including kitchen staff, diet aides, and meal delivery personnel.
  • Schedule and assign daily duties, ensuring efficient workflow and adequate staffing levels.
  • Provide performance feedback, conduct evaluations, and support team members in professional growth and development.
  • Foster a positive and productive work environment that emphasizes teamwork and customer service.
• Meal Service and Patient Satisfaction:
  • Oversee the timely preparation and delivery of patient meals according to prescribed diets, patient preferences, and nutrition guidelines.
  • Ensure that meals are served at the proper temperature, portion size, and in an aesthetically pleasing manner.
  • Respond to patient meal concerns, preferences, or feedback, working to resolve issues promptly and professionally.
  • Collaborate with the dietitian or nutrition staff to address specific patient needs, including modifications for allergies, dietary restrictions, or preferences.
• Food Safety and Compliance:
  • Ensure food service operations adhere to safety standards, including food storage, handling, and sanitation practices, in compliance with local, state, and federal regulations.
  • Monitor and enforce food safety protocols, ensuring staff follow health and safety guidelines at all times.
  • Participate in regular food safety inspections and audits, addressing any areas for improvement or non-compliance.
• Inventory Management and Ordering:
  • Assist with inventory control, including the ordering of food supplies and ingredients needed for patient meal preparation.
  • Track inventory levels, ensuring efficient use of supplies and minimizing waste.
• Maintain accurate records of food inventory and food service expenses.
• Collaboration with Dietitians and Healthcare Providers:
  • Work closely with the dietary and clinical teams to ensure that patient meal plans align with nutritional needs, medical conditions, and therapeutic diets.
  • Assist in the development and update of dietary menus, ensuring they meet the healthcare facility’s nutritional standards and patient requirements.
  • Review patient meal preferences and make adjustments as needed to ensure satisfaction and dietary compliance.
• Training and Development:
  • Provide ongoing training to food service staff on customer service, food safety, and operational procedures.
  • Ensure new staff members are properly oriented and trained in all aspects of patient meal service and food safety protocols.
  • Stay current on trends in food and nutrition services, attending relevant training and workshops as necessary.
• Quality Control and Reporting:
  • Monitor the quality of food service operations, including food preparation, meal delivery, and patient feedback.
  • Generate and maintain reports on meal delivery performance, patient satisfaction, food safety audits, and inventory management.
  • Identify areas for improvement and work with management to implement corrective actions to enhance food service quality and efficiency.

Qualifications:

• Education and Experience:
  • High school diploma or equivalent required; Associate’s or Bachelor’s degree in Food Service Management, Nutrition, or a related field is preferred.
  • Minimum of 3-5 years of experience in food service management or a related role, with at least 1 year in a supervisory capacity.
  • Experience working in a healthcare or hospital setting is highly desirable.
• Skills and Competencies:
  • Strong leadership and team management skills, with the ability to motivate and manage a diverse group of employees.
• Excellent communication and interpersonal skills, with a customer-service oriented approach.
• Knowledge of food safety standards, nutrition guidelines, and dietary requirements in healthcare settings.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency with food service software, inventory management systems, and Microsoft Office Suite.
• Personal Attributes:
  • Compassionate, patient-focused, and attentive to individual needs.
  • Ability to maintain a professional demeanor while handling patient concerns or food service challenges.
  • High attention to detail, particularly in food quality, presentation, and safety.

Working Conditions:

• Full-time position with typical hours being Monday through Friday, with occasional weekends or evenings as needed.
• Work is performed in a healthcare food service environment, including kitchen, dining, and patient room settings.
• Some physical activity required, including standing, lifting, and moving food supplies or meal carts.

Benefits:

• Dental insurance
• Vision insurance
• Health Insurance
• 401k
• Paid time-off
• Paid holidays
• Referral program

Lemontree Healthcare policy is to provide equal employment opportunity to all qualified applicants and employees regardless of their race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, veteran status, status as a special disabled veteran, or any other protected criteria as established by federal, state, or local laws. Employment decisions at Lemontree are based solely upon relevant criteria, including an individual’s capabilities, qualifications, training, experience, and suitability.