Job Description
Job DescriptionSummary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, cash management, customer service, retail and vending department, birthday party operations and workplace employee activities.
Benefits:
- Flexible Schedule
- Competitive Pay
- Paid Training
- FUN team environment
- Health Benefits with Employer Contribution
- 401(k) matching
- Paid Vacation
- Discount Program
- Anniversary Recognition Program
- Opportunities for Advancement
- Strengths Based Leadership Development Program
Duties and Responsibilities include the following:
- Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
- Helps the General Manager and department managers fulfill all daily tasks.
- Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
- Interacts with the Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
- Provides sales and marketing training to all qualified sales staff.
- Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
- Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
- Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
- Gains a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members.
- Initiates and oversees workplace culture and employee interaction. Maintains a high level of employee satisfaction.
- Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and trains all current staff on the GSS EAP.
- Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
Education/Experience: High school diploma or GED is required. Bachelors degree or higher preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required. Two or more years management experience preferred. Two or more years as a swimming instructor preferred.
Certificates and Licenses: Lifeguard, CPR/AED and first Aid certification required. Shallow water attendant highly recommended.
Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.