Front Desk Receptionist

Job Description

Position Summary

The Receptionist serves as the primary point of contact for members, guests, and visitors, delivering service in an efficient, courteous, and professional manner. This role is responsible for the day-to-day operations of the front desk, ensuring accurate communication, seamless member experiences, and consistent adherence to club policies and procedures.

Key Responsibilities:

Front Desk & Member Services

• Serve as the primary front desk representative for member and guest interactions
• Provide accurate information regarding reservations, policies, procedures, menus, pricing, events, dress codes, and general club operations
• Manage member and reservation-related communications and documentation
• Maintain a professional, welcoming, and service-focused front desk environment
• Act as a proactive problem-solver for member issues, anticipating needs and resolving concerns efficiently

Administrative & Operational Responsibilities

• Own daily front desk operational tasks, including opening and closing procedures
• Maintain front desk communications and informational materials
• Assist with event coordination, including creation and maintenance of event lists and administrative support for check-in
• Sort, process, and distribute incoming mail and packages, and prepare outgoing mail
• Perform general office duties, including word processing, filing, and operating copy and fax machines
• Utilize Microsoft Word, Excel, and other basic software for reporting and administrative tasks
• Handle Lost & Found in accordance with club procedures
• Support basic administrative functions related to front desk operations
• Scheduled to support the Admin department by checking in for select club events, typically held in the evenings

Communication & Compliance

• Answer and direct incoming calls using appropriate etiquette and professionalism
• Communicate member requests and special arrangements to appropriate departments
• Follow all club rules, policies, safety procedures, and emergency protocols
• Maintain confidentiality and professionalism at all times

Required Skills & Qualifications

• Strong customer service and interpersonal skills
• Professional verbal and written communication abilities
• Ability to multitask and prioritize in a fast-paced, member-facing environment
• Proactive, organized, and capable of completing tasks without constant direction
• Basic computer proficiency and comfort learning new systems
• High level of reliability, organization, and attention to detail

Schedule & Flexibility

• Must be flexible with schedule and assigned workdays, including weekends and holidays
• Must be able to work assigned shifts for special evening events