Job Description
Job Description
Summary
The Assistant General Manager (“AGM”) serves as a key on-site support representative for Rizzetta and assists in the day-to-day operations of the community’s recreational facilities, amenities, vendors, and amenity staff. The AGM supports the General Manager in ensuring community standards are met, policies and procedures are enforced, and exceptional customer service is delivered to residents and guests. Exercise independent judgment and discretion in overseeing essential functions and may act on behalf of the General Manager when needed.
Essential Functions
- Serve as backup to the GM in overseeing maintenance operations, vendor coordination, and community asset management in line with established District budget and policies.
- Support development and implementation of standard operating procedures to maintain efficient operations.
- Monitor the condition and presentation of the clubhouse, amenities, and common areas to ensure cleanliness and safety.
- Point of contact for residents and board members, always representing the district professionally.
- Assist in supervising and managing amenity staff, including delegation of tasks and oversight of daily responsibilities.
- Handle resident interactions with professionalism.
- Plan, coordinate, and execute special events, programs, and recreational activities for the community, including family, seasonal, holiday, small/large group, charitable, and fundraising events.
- Manage all advertising and communication related to events.
- Maintain a strong understanding of the facility’s rules and regulations and assist with enforcement.
- Prepare reports regarding incidents, maintenance issues, and operational concerns, and ensure timely communication with the General Manager and/or District Manager.
- Ensure vendor performance and service standards are met under the terms of contractual obligations.
- May assume additional leadership duties in the absence of the General Manager.
Education Required
- Associate degree (required)
- Bachelor’s Degree (preferred)
Experience Required
- Minimum of two (2) years of related experience in property, facility, hospitality, or amenity management.
- Supervisory or team lead experience preferred.
Job Skills
- Valid driver’s license and reliable transportation.
- Availability to work weekends and respond to on-call responsibilities when necessary.
- Ability to work independently while supporting team objectives.
- Strong multitasking skills; able to manage concurrent tasks effectively.
- Excellent verbal and written communication skills; professional interpersonal abilities.
- Demonstrated leadership and ability to model high standards of conduct.
- Strong organizational, problem-solving, and decision-making skills.
- Professional commitment to delivering high-quality services in line with organizational values.
Supervisory Responsibilities
- Assists in the supervision and scheduling of amenity staff.
- May participate in hiring, training, and performance management in coordination with the General Manager.
Work Environment
This job operates in a professional office environment with occasional exposure to outside elements. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- Possess a valid driver’s license and reliable transportation.
- Possess personal vehicle insurance with a minimum of $100,000/$300,000 liability coverage.