Job Description
Job DescriptionITS Passenger Processing Specialist I (Contractor)
Location: Onsite
Work Type: Contractor | Exempt
Overview
The ITS Passenger Processing Specialist I is an entry-to-mid level IT support role designed for individuals eager to grow in a dynamic airport environment. This position provides hands-on technical support for passenger processing systems and common-use applications. The specialist acts as a frontline representative of the ITS department, resolving real-time technical issues and ensuring uninterrupted airport operations with minimal supervision.
Key Responsibilities
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Provide onsite operational and technical support for desktop systems, applications, and peripherals
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Support passenger processing technologies including Common Use systems, kiosks, E-Gates, biometric systems, and self-service bag drop
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Install, configure, image, and maintain desktops, laptops, mobile devices, printers, and peripherals
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Troubleshoot Windows OS, Microsoft Office, Citrix-based solutions, and smart devices
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Monitor, document, and resolve incidents and service requests using ITSM tools
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Act as an escalation point to Tier 2 support teams for hardware and application issues
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Coordinate with network teams and third-party hardware vendors for repairs and installations
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Maintain user accounts, access rights, security groups, and system permissions
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Provide after-hours and emergency IT support when required
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Ensure compliance with all HCAA policies, procedures, and standards
Required Qualifications
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High School Diploma or GED
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Minimum of 2 years of IT desktop/user support experience
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Experience supporting desktops, applications, mobile devices, printers, and peripherals
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Common Use system support experience preferred
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Ability to work independently in a fast-paced, high-availability environment
Preferred Certifications
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CompTIA A+
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CompTIA Network+
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Microsoft Certified Desktop Support Technician (MCDST)
Work Environment & Physical Requirements
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100% onsite support role
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May require working beyond standard business hours
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Ability to sit, stand, walk, and perform repetitive tasks
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Occasional lifting up to 10 lbs