Front Desk Attendant / Anatomy Aventura (open availability)

Job Description

Job DescriptionDescription
The Front Desk Attendant is the first line of contact for Anatomy members and guests. Essential to this role is providing superior customer service while assisting in membership questions, facility questions, and merchandise purchases. Must be able to convey and enforce policies while still maintaining poise and a positive demeanor.

Qualifications
Must be at least 18 years or older to apply
Respond to members requests with a can-do attitude. If its an issue that you cannot resolve, relay the information to the manager/supervisor on duty to handle
Must have a friendly, outgoing personality and enjoy social interaction
Must have a cooperative, positive and optimistic attitude
Must exhibit enthusiasm for the club and for the job
Must be a patient, a courteous listener, and able to show empathy
Must have the ability to prioritize and work within a fast paced environment
Demonstrate excellent problem solving and communication skills

Key Responsibilities
Greet and provide prompt courteous customer service
Assists members and guest with questions and product selection
Maintain a positive attitude and take initiative
Maintain excellent communication skills: phone, within a team, and between co-workers
Maintain product knowledge for products at front desk
Working knowledge of Club Ready so can perform following tasks:
PT, Membership, Pilates, Stretch and Merchandise Sales
Provide answers to simple billing inquiries
Maintain Anatomy aesthetic, appearance, atmosphere, and culture
Work as a cohesive team with all Anatomy team members to ensure efficiency and effectiveness

Daily Procedures and Expectations
Answer any questions regarding information about the club, class schedule, instructors and trainers, etc.
Utilize cash and Club Ready POS system management
Receive and process membership and service payments
Receive deliveries and ensures they are taken to their proper destination within the club
Maintain a personal, professional and helpful image upholidng Anatomys customer servicew standards
Maintain cleanliness of the desk, desk area, and lobby
No personal tasks (i.e. texting, emailing, web surfing, personal phone calls
Keep front desk area (top and behind) and lobby neat and tidy
Stay up to date on interdepartmental communication emails
Communicate in a timely manner to the Membeship Sales Teams (via email and text) any guests or non-members interested in touring the club
Have a pleasant demeanor when addressing all members and guesst entering and leaving the club
When greeting members and guests in person, always smile
Make eye contact when speaking to members and guests
Follow and complete daily task checklists provided