Job Description
Job Description
Kelly Tractor Location: Fort Myers, Florida -
Service Writer / Customer Experience Clerk - Product Support
South Florida Caterpillar dealer is seeking a Service Writer/Customer Experience Clerk to serve as a liaison between the Service Department and the customers. The applicant chosen will create, update, close and invoice service calls while working with the customer to obtain PO’s. Will work with the dispatcher, foreman and service manager on specific tasks.
It will also help in monitoring all phases of the communication process between the service department and the customer.
This position is responsible for proactively contacting customers with a machine in the service shop actively being repaired. Customers will be updated with current tech availability, machine repair status, as well as information on parts availability issues. Understand, update and utilize our customer relationship management system and other dealership customer information-based systems. Dedication to relevant continuous personal learning and development. openness to participate in related product support projects and assist the department in other ad hoc tasks when the need arises.
Represent the company in an ethical and professional manner. Needs to have strong phone and verbal communications skills. Active listening skills. Proficient computer skills and the ability to work in a team environment. Will maintain thorough records of all conversations in Microsoft Dynamics AX and Modern. Must be a high school graduate.
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Company DescriptionFlorida Caterpillar Dealer - CAT
EOE - Employees are expected to perform their daily duties safely and consider safety an integral part of their jobs. JOIN THE CAT TEAM TODAY
Company Description
Florida Caterpillar Dealer - CAT\r\nEOE - Employees are expected to perform their daily duties safely and consider safety an integral part of their jobs. JOIN THE CAT TEAM TODAY