Job Description
Job Title
Apheresis Center Manager
Department
Apheresis Center
Education
Mater's degree in Nursing or Healthcare. RN license required.
Summary Statement
The Apheresis Manager who reports directly to the Director of Apheresis will oversee the day-to-day operational activities of the Apheresis nurses and will be responsible for performing all duties related to the efficient, safe, and compliant collection of stem cell products. Works collaboratively as a member of the team and in alignment with the values of the organization. Performs HPC, Apheresis and MNC, Apheresis collections.
Responsibilities
- Ensures staff compliance with all Gift of Life Marrow Registry standard operating procedures and policies
- Hire and train new staff members.
- Supervise staff during shifts.
- Manages employee days off and re-arranges department schedules to cover any potential gaps of service
- Verifies daily assignments in the apheresis center
- Provides an orientation and training process for all Apheresis staff
- Respond to patients' complaints or concerns.
- Trains and coaches nursing staff
- Performs all assigned duties in compliance with internal SOPs and applicable regulations.
- Assures quality customer service to all customers.
- Performs all duties related to the collection and handling of stem cell products (e.g., phlebotomy, load, set-up, tear down, packaging, and daily quality control).
- Communicates all pertinent information effectively and timely. Brings issues to the attention of the Apheresis Director, as necessary.
- Assists with validation and maintain equipment in the Apheresis Center.
- Works as part of a team.
- Assists and supports other team members, as required.
- Maintains clean and organized work area.
- Maintains complete and accurate records, including apheresis charts.
- Demonstrates excellent communication skills in accordance with current customer service standards to represent a positive image for the company.
- Maintains proficiency and certification for all tasks required by position.
- Performs all other duties, at the discretion of management, as assigned.
Knowledge, Skills and Experience
- 5 years experience in stem cell apheresis collections
- Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
- Must be able to maintain confidentiality.
- Effective oral and written communication skills.
- Must have proficient computer skills.
- Must be able to read and comprehend written procedures and instructions.
- Must be able to work flexible shifts.
- Must have good customer service and interpersonal skills.
- Ability to work in a team environment and participate as an active team member.
Physical Demands
This position is basically sedentary with some walking, standing, stooping and lifting required. May lift objects weighing from 0 to 20 lbs. with occasional lifting of objects over 20 lbs.
This job description is not intended to be all inclusive. Duties and/or responsibilities may be added or deleted as Executive Management requires to meet the ongoing needs of the organization.