Job Description
Job Description
Key Responsibilities
- Answer and direct incoming IT support calls and emails.
- Create and manage service cases in the ticketing system.
- Provide basic troubleshooting for common IT issues (e.g., password resets, connectivity problems).
- Escalate more complex technical issues to the appropriate IT teams.
- Assist with minimal hands-on IT tasks, such as setting up workstations or peripherals.
- Perform clerical and administrative duties, including data entry, maintaining IT inventory records, and organizing documents.
- Schedule IT-related appointments and coordinate meetings.
- Assist with procurement and tracking of IT supplies and equipment.
- Maintain documentation of common support issues and resolutions.
Qualifications
- Strong customer service and communication skills.
- Basic understanding of IT systems, hardware, and software.
- Experience with ticketing systems and service desk operations is a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask, prioritize requests efficiently, and stay organized.
- Problem-solving mindset with attention to detail.