Job Description
Job Description
Title:Helpdesk Analyst
Location: Fort Lauderdale, FL (33309) must be able to work onsite
Type:Contract / Contract to Hire Minimum 3 months to start, chance for full-time.
Rate:$20 - $24/hr good chance for this to turn into a permanent role.
#LI-JP1
RESPONSIBILITIES
Provide technical support to employees in desktop and network support, data access, logins, telephone, cubicle assignment/set-up, computer application access and passwords on a daily basis
Triage incoming trouble tickets to appropriate group, when necessary
Provide expertise on desktop support issues
Monitor the Technical Support E-mail queue, answer phone queue calls, and follow up on voice mail ensuring a timely response to customers
Log every incoming problem ticket and document resolution
Provide acknowledgement and a proposed time of resolution within one hour of receipt of problem
Resolve all issues in a timely manner while ensuring customers are updated on a continual basis
Maintain physical inventory of company hardware, as well as assist in moves, changes and/or additions
Monitor corporate systems and escalate to the appropriate support group when issues arise
QUALIFICATIONS
High School Diploma or equivalent plus at least 2 years of help desk experience
Technical certification ideal (A+, Network+)
Knowledge of Microsoft Windows 7 and 10 desktops and laptops
Experience in PC upgrades and parts replacement
Knowledge of TCP/IP, DHCP, DNS, and other networking protocols
Experience with Microsoft Active Directory 2008-2012 and Azure preferred
Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook) / Office365
Experience with MacOS preferred
Excellent documentation and verbal communications skills
Strong interpersonal skills; must be friendly, patient, and considerate
What you will be doing:
Provide technical support to employees in desktop and network support, data access, logins, telephone, cubicle assignment/set-up, computer application access and passwords on a daily basis
Triage incoming trouble tickets to appropriate group, when necessary
Provide expertise on desktop support issues
Monitor the Technical Support E-mail queue, answer phone queue calls, and follow up on voice mail ensuring a timely response to customers
Log every incoming problem ticket and document resolution
Provide acknowledgement and a proposed time of resolution within one hour of receipt of problem
Resolve all issues in a timely manner while ensuring customers are updated on a continual basis
Maintain physical inventory of company hardware, as well as assist in moves, changes and/or additions
Monitor corporate systems and escalate to the appropriate support group when issues arise
High School Diploma or equivalent plus at least 2 years of help desk experience
Technical certification ideal (A+, Network+)
Knowledge of Microsoft Windows 7 and 10 desktops and laptops
Experience in PC upgrades and parts replacement
Knowledge of TCP/IP, DHCP, DNS, and other networking protocols
Experience with Microsoft Active Directory 2008-2012 and Azure preferred
Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook) / Office365
Experience with MacOS preferred
Excellent documentation and verbal communications skills