Job Description
Job DescriptionBDC Manager – Lead From the Front
High-Volume Hyundai Dealership
We don't need another manager. We need a leader.
The Role
You'll own our BDC operation from the ground up. This means taking calls yourself, setting the standard, and building a team that crushes goals every single day. You'll lead a small, focused team of BDC reps in a fast-paced, high-volume environment where every call matters and every lead counts.
This isn't a desk job. You're on the phones, coaching in real-time, and working hand-in-hand with sales, service, and management to maximize every opportunity that comes through our doors.
What You'll Do
- Lead by example – Take incoming calls and work leads alongside your team
- Drive performance – Own BDC metrics: conversion rates, appointment sets, show rates, and contact attempts
- Train and develop – Coach your reps daily to improve their phone skills, objection handling, and closing techniques
- Collaborate across departments – Partner with sales and service to ensure seamless customer handoffs
- Manage workflows – Optimize lead response times and follow-up processes in our CRM
- Hold your team accountable – Set clear expectations and celebrate wins
What You Bring
Required:
- 2+ years of automotive BDC experience
- Proven track record as a high performer
- Strong phone skills and negotiation ability
- CRM proficiency (Drive Centric experience is a major plus)
- Ability to thrive in high-volume, fast-paced environments
- Weekend availability
The Intangibles:
- Leadership presence – your team follows because they respect you, not because they have to
- Competitive drive – you hate losing more than you love winning
- Accountability – you own results, good or bad
- Energy – you bring it every day
What We Offer
- Competitive compensation
- Health, dental, and vision insurance after 30 days of employment
- Employer paid life Insurance
- Supplemental life, disability, cancer and accidental benefits
- PTO, Paid Bereavement
- 401(k) retirement plan with employer match
- Opportunity to build and lead a winning team
- High-volume store with consistent traffic
Serious Candidates Only
If you're looking for a clock-in, clock-out management gig, this isn't it. If you're ready to lead a team, crush goals, and make an impact every single day – let's talk.
All candidates subject to background check, drug screening, and valid driver's license verification.
Equal Opportunity Employer