Job Description
Job DescriptionOur law office is growing fast and we’re searching for a full-time legal intake specialist to help us succeed! You’ll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening, and surveying for potential cases, and helping our lawyers manage their meetings. If the thought of coming to work every day and making a positive impact on our client’s lives excites you, start your application today!Compensation:
$40,000+ depending on experience
Responsibilities:
- Set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload
- Take charge of various office tasks such as email correspondence, document management, data organization, and research to make sure our firm is running at peak efficiency
- Help foster prospective client streams by providing input into awareness and law firm partnerships initiatives alongside the marketing team
- Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood
- Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files
Qualifications:
- Previous customer service or sales experience preferred
- Previous experience with CRM and case management software desired
- Strong ability to communicate eloquently and empathetically a must
- Solid data entry, spreadsheet management, and computer skills
- Proficiency with Microsoft Office products, especially Microsoft Excel
About Company
We’re a fast-growing, award-winning personal injury law firm based in Jacksonville, Florida, and we’re proud to have been recently named among Jacksonville’s Best Places to Work by the Jacksonville Business Journal.
Our mission is to deliver the highest level of legal service to people navigating some of the hardest moments in their lives. Our commitment goes beyond winning cases; it’s about standing alongside clients, guiding them through the complex legal, medical, and insurance maze so they can focus on healing and building a better tomorrow.
With offices in Nocatee, Southside, and Downtown Jacksonville, we’ve built a high-performance team united by a deep commitment to justice, excellence, and putting clients first.