Medical Receptionist

Job Description

Job Description

Medical Receptionist

We are a very busy and thriving Pain Management Practice currently seeking the perfect candidate to assist us in our day-to-day administrative responsibilities.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
• Welcomes and greets patients/clients/visitors to the clinic in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person.
• Schedules patient appointments/procedures to allow the office to serve an adequate number of patients.
• Carefully screens patients for new address, update registration and informs patient of adequate information that must be presented at time of visit.
• Must provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Office policies and HIPAA requirements.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Informs patient of any existing balance noted in computer and request patient be prepared for any payment due at time of visit.
• Verifies method of payment for service (Medicare, private insurance, private payee, Workers Comp, No-Fault etc.) and collects data and/or payment as appropriate.
• Performs Insurance Verification's and Eligibility checks on all patients and request Prior Authorizations when needed.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Performs other duties as may be required.

QUALIFICATIONS

• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
• Must be highly flexible; able to accommodate changing needs of the department.
• Well-developed verbal and written communication skills in English; Additional language abilities desirable.
• Knowledge of basic math and modern office procedures.
• Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
• Excellent computer knowledge and skills.
• Demonstrates working knowledge and understaning of health insurance benefits.

EDUCATION AND EXPERIENCE

• Graduation from high school or equivalent, plus two years of medical receptionist experience in comparable healthcare/medical setting.
• Experience with Worker's Compensation and No Fault is a plus.
• eClinicalWorks experience is a plus.

If you meet all the requirements listed and are interested in joining our team, please send us your resume. This position is available for immediate hire.