Job Description
Job DescriptionRole Overview
The Front Desk Receptionist is a high-visibility role responsible for managing the front-of-house experience and supporting daily office operations. This position serves as a trusted, senior presence at the front desk, ensuring a professional, secure, and welcoming environment while supporting office efficiency, consistency, and process excellence.
The ideal candidate demonstrates strong judgment, exceptional communication skills, and the ability to operate confidently in a fast-paced, dynamic environment.
Key Responsibilities
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Serve as the primary point of contact for all visitors, guests, and inbound communications, representing the company with professionalism and confidence
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Greet and welcome visitors in a courteous, polished, and service-oriented manner
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Answer and route incoming phone calls promptly and professionally
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Enforce office security procedures by verifying scheduled visitors, ensuring guest sign-in compliance, and notifying appropriate personnel of arrivals
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Maintain a clean, organized, and professional reception area and common spaces at all times
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Manage and track visitor activity, calls, and inquiries with accuracy and discretion
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Coordinate scheduling and meeting support for office teams as needed
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Receive, sort, and distribute mail, packages, and deliveries
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Monitor office supply inventory and coordinate restocking as needed
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Maintain and organize office filing systems and front desk documentation
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Operate standard office equipment including copiers, scanners, fax machines, and computers
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Serve as a point of escalation for front desk or visitor-related issues
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Support onboarding or training of new front desk or administrative staff as needed
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Identify opportunities for improving front desk operations, office flow, and visitor experience
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Support ad-hoc administrative and operational tasks as assigned
Qualifications & Experience
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High school diploma or GED required
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3+ years of experience in a receptionist, front desk, or administrative support role
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Proven ability to manage front desk operations independently
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Strong professional phone presence and in-person communication skills
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Excellent written and verbal communication skills in English
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High level of organization, attention to detail, and time management
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Ability to multitask and prioritize effectively in a fast-paced environment
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Strong interpersonal skills with a calm, confident, and service-oriented demeanor
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Reliable, punctual, and dependable with a strong attendance history
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Demonstrated ability to work cross-functionally with internal teams
Required Skills & Attributes
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Exceptional written and verbal communication skills
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Proactive, take-initiative mindset with sound judgment
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Organized, detail-oriented, and deadline-focused
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Strong ability to manage competing priorities
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Team-oriented with the ability to lead by example
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Interest in process improvement and operational efficiency
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Basic project coordination and task management skills