Job Description
Job DescriptionWe are looking for a skilled Help Desk Analyst III to join our team in Miami, Florida. In this role, you will provide advanced technical support, ensuring seamless operation of workstations, devices, and systems. Your expertise will be essential in troubleshooting issues, managing configurations, and deploying solutions to enhance user productivity.
Responsibilities:
• Provide Level 1 support by diagnosing and resolving technical issues related to workstations, software, and hardware.
• Manage user accounts and permissions through Active Directory, ensuring proper access control.
• Configure, deploy, and maintain PCs, laptops, and mobile devices such as Apple and Android products.
• Assist with workstation setup and ensure all equipment meets operational standards.
• Collaborate with teams to address network and system-related issues, including those involving Cisco and Citrix technologies.
• Implement and manage configuration changes, ensuring adherence to company policies.
• Perform software installations and updates to maintain optimal performance.
• Troubleshoot and resolve problems with Mac computers, ensuring compatibility with organizational systems.
• Provide guidance and training to end-users on system functionalities and best practices.
• Document technical processes, solutions, and resolutions for future reference.• Extensive experience with Active Directory for account management and access control.
• Proficiency in configuring and troubleshooting PCs, laptops, and mobile devices, including Apple and Android platforms.
• Strong knowledge of Cisco and Citrix technologies.
• Solid understanding of Mac computers and their integration within enterprise environments.
• Familiarity with configuration management and deployment processes.
• Ability to perform software installations and updates effectively.
• Excellent problem-solving skills and the ability to work independently or collaboratively.
• Strong communication skills to assist users and document technical procedures.