Job Description
Job Description
About the Role:
The Healthcare Logistics Scheduler plays a critical role in ensuring smooth coordination between patients, field technicians, and equipment availability. This individual will manage daily scheduling operations, balancing technician availability, geographic efficiency, and patient needs to maximize equipment utilization and provide timely care. This position is responsible for managing complex scheduling needs, balancing patient preferences with provider availability to optimize clinic operations. The Medical Scheduler acts as a key point of contact for patients, providing clear communication and support to facilitate timely access to medical services. By maintaining accurate and up-to-date scheduling records, this role contributes to the overall patient experience and supports clinical staff in delivering high-quality care. The successful candidate will demonstrate exceptional organizational skills and attention to detail to handle a dynamic and fast-paced healthcare environment.
Minimum Qualifications:
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in medical scheduling, healthcare logistics, or field tech scheduling.
- Familiarity with electronic health record (EHR) systems and appointment scheduling software.
- Strong communication skills, both verbal and written.
- Ability to handle sensitive patient information with confidentiality and professionalism.
Preferred Qualifications:
- Experience working healthcare preferred.
- Proficiency in multiple scheduling platforms and Microsoft Office Suite.
- Bilingual abilities to support diverse patient populations preferred.
Responsibilities:
- Coordinate and schedule patient appointments across multiple field territories and providers, ensuring optimal utilization of resources.
- Communicate effectively with patients to confirm appointments, provide necessary instructions, and address scheduling inquiries or changes.
- Collaborate with clinical and administrative staff to manage appointment availability and resolve scheduling conflicts promptly.
- Maintain accurate and confidential patient scheduling records in compliance with healthcare regulations and organizational policies.
- Utilize electronic health record (EHR) systems and scheduling software to track appointments and generate reports as needed.
Skills:
The Medical Scheduler uses strong organizational and multitasking skills daily to manage a high volume of patient appointments efficiently. Effective communication skills are essential for interacting with patients and providers to clarify scheduling details and resolve conflicts. Proficiency with EHR systems and scheduling software enables accurate data entry and retrieval, ensuring seamless appointment coordination. Attention to detail is critical to maintain up-to-date records and comply with privacy regulations. Additionally, problem-solving skills help the scheduler adapt to last-minute changes and optimize scheduling workflows to support clinical operations.