Job Description
Job DescriptionDescription:
Responsible for overseeing multi-unit optometric practices and coordinating all aspects of the practice’s day-to-day business operations. Through leading others, the field manager is responsible for providing tools, support, and leadership necessary to drive revenue improvements and profitability, deliver key performance through strong behaviors, and ensure the execution of superior service through delivery of the highest patient experience in all areas of the practice’s team and business.
Essential Functions
Provide day-to-day management and resources to assigned practices, including development of goals to drive revenue, supported by a positive and productive patient-centric approach to service and care that ensures premier customer service, customer retention, as well as outstanding doctor satisfaction and retention.
Ensure that practices in their region are delivering customer service that exceeds patient expectations; develop strategies and enhancements to service delivery that drive patient loyalty.
Manage the business operations of assigned practices and be accountable for their financial and operational successes.
Implement and enhance process improvement initiatives that provide greater efficiency across assigned practice operations.
Convey a patient-centric approach to service and care by driving performance through coaching others, role-playing, and providing continuous training and support to excellence in patient service and satisfaction.
Lead, manage and coordinate the scheduling of implementation efforts for new practices to include post-closing integration activities, projects/initiatives, marketing initiatives, and frame board management.
Build a partnership and act as a liaison between direct reports and Doctor, other lines of business, and shared services.
Manage development of thorough and scalable documentation of training for new employees and onboarding of team members and doctors.
Build a culture of accountability so that all teams demonstrate appropriate in-office behaviors that drive both KPI performance and long-term patient loyalty.
Gain needed support from key stakeholders to lead and manage changes to successfully integrate practices.
Requirements:
Job Specifications
Typically has the following skills or abilities:
Bachelor’s degree in related field or equivalent experience
Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
Relies on extensive experience and judgment to plan and accomplish goals
Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders
Strong leadership skills to coordinate and motivate teams, management, and doctors
Adept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for return on investment, timing, and budget
Proven ability to successfully manage risks/issues at multiple practices
Ability to elicit cooperation from Senior Management and other departments
Demonstrates ability to be a decision-maker showing balanced consideration of business issues
Excellent written and verbal communication skills and analytical skills
Strong business aptitude and problem-solving skills
Strategic skills to support envisioning work, program planning, and forecasting
Willing to travel as required (estimate 70%)
Working Conditions
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers.