Job Description
Job DescriptionNetwork Operations Control Technician
Location: Boca Raton, FL (100% Onsite)
Duration: 6-Month Contract (with possibility of extension)
Pay Rate: $25–30/hour (depending on experience)
Schedule: M-F; 12am – 8am (overnights)
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Position Overview
We are seeking a reliable and detail-oriented Network Operations Control Technician to support a 24x7 Network Operations Control Center (NOCC). This role is responsible for monitoring network infrastructure, physical security systems, and facility subsystems while providing clear communication, timely escalation, and accurate documentation.
The ideal candidate has experience working in a monitoring or operations environment, is comfortable handling inbound calls and alerts, and can remain calm and professional in time-sensitive situations.
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Key Responsibilities
• Monitor network infrastructure including switches, firewalls, circuits, and internet access connections
• Respond to alarms, alerts, and incidents; perform initial troubleshooting and escalate as required
• Support inbound NOCC phone lines and provide customer and stakeholder status updates
• Exercise tact and professionalism when communicating with tenants, internal teams, vendors, and the general public
• Monitor physical security systems, site access controls, and surveillance platforms
• Monitor facility subsystems such as HVAC, power, UPS, and access controls
• Monitor tower lighting systems using proprietary software and process related alarms
• Accurately create, update, and maintain trouble tickets with clear written documentation
• Communicate incidents and status updates via email and ticketing systems to leadership and operations teams
• Perform basic clerical and administrative tasks to maintain NOCC logs, reports, and records
• Read and respond to NOCC and personal email in a timely manner
• Work collaboratively in a team-based operations environment
• Be available to work overtime, weekends, and rotating shifts as required to support 24x7 operations
• Ability to temporarily relocate for up to one week to support NOCC operations during emergency situations
• Perform additional duties and special projects as assigned
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Required Qualifications
• Experience in a network operations, monitoring, help desk, or technical support environment
• Familiarity with network components (switches, routers, firewalls, circuits, LAN/WAN)
• Experience using ticketing systems and documenting incidents clearly and concisely
• Strong verbal and written communication skills
• Ability to remain professional and composed during high-volume or urgent situations
• Comfortable working in a 24x7 operational environment
• Strong attention to detail and ability to follow procedures
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Preferred Qualifications
• Experience with network monitoring tools (e.g., SolarWinds or similar platforms)
• Exposure to physical security systems, access control, or surveillance monitoring
• Familiarity with facility monitoring systems (power, HVAC, UPS)
• Prior experience in a NOC, NOCC, telecom, or operations center environment
• Military or veteran background a plus
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company DescriptionThis company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.