Job Description
Job Description
Join our team!
At Hilton Garden Inn & Homewood Suites Miami Dolphin Mall we are searching for highly-motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service.
Job Purpose: The Night Auditor is responsible for overseeing hotel operations during the overnight shift. This includes reconciling the day’s transactions, preparing financial reports, assisting guests with check-in/out processes, and ensuring general security and guest satisfaction. The Night Auditor ensures a smooth transition into the next business day while maintaining the hotel’s service and financial standards.
Job Responsibilities:
- Perform all audit procedures as set forth by the Hotel and company, daily.
- Verify the status of all wake-up call requests and ensure they are properly handled.
- Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
- Prepare the front office for the 'A' shift and reset day's business.
- Act as a Guest Service representative and manager on duty during the nighttime hours.
- Attend and actively participate in all front office meetings.
- Participate in all training and cross training programs.
- Take the initiative to greet guests in a friendly and warm manner.
- Other duties as assigned.
Job Skills:
- Assist guests with check-in, check-out, and other overnight inquiries.
- Handle guest requests and complaints professionally, escalating issues as needed.
- Provide information about hotel services, local attractions, and transportation.
- Update reservation systems, confirm bookings, and process cancellations/no-shows.
- Audit and balance daily financial transactions, including room charges, taxes, and other revenue streams.
- Reconcile credit card and cash transactions, resolving discrepancies as needed.
- Prepare and distribute end-of-day financial and operational reports for management.
- Post room charges, adjustments, and resolve billing inquiries.
- Act as the main point of contact during overnight hours.
- Monitor the property’s safety and security, ensuring guests and staff well-being.
- Perform nightly tasks, including setting up for morning shifts or events.
Job Qualifications:
- High school diploma or GED (required).
- Ability to work full overnight shifts.
- May require long periods of standing or working at a computer during the shift.
- Flexibility to work overnight shifts, weekends, and holidays.
- Professional demeanor and reliability for late-night responsibilities.
- Capable of decision-making under pressure.
Education/Job Type
HS Diploma or equivalent
Full-Time
Experience
Minimum 1-year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination. Willing to train the right candidate.
Benefits
- Accrued Vacation
- Health Insurance
- Dental/Vision/401k
- Discounted Hilton Hotel Stays
Come and Join Us…