Job Description
Job Summary
We are seeking a proactive and customer-focused IT Support / Systems Support Analyst to provide technical support across server, workstation, application, and network environments. This role requires hands-on troubleshooting skills, basic automation experience, strong communication, and the ability to manage multiple priorities while working closely with internal teams, vendors, and stakeholders. The ideal candidate is a problem solver who takes ownership of issues and ensures timely, high-quality resolution.
Key Responsibilities
Technical Support & Troubleshooting
- Perform basic troubleshooting of server and workstation operating systems, identifying and resolving routine issues related to services, permissions, scheduled tasks, application failures, and connectivity.
- Provide software and application support, diagnosing issues, validating configurations, and escalating complex problems when necessary.
- Support and troubleshoot SQL-related issues, including basic queries, data validation, and connectivity checks in coordination with application or database teams.
- Conduct basic network troubleshooting, verifying connectivity, DNS, firewall rules, and configuration settings; escalate appropriately when issues fall outside scope.
- Monitor systems and applications to identify potential issues and address them proactively.
Automation & Scripting
- Read, modify, and create basic PowerShell scripts to support automation, maintenance tasks, reporting, and routine system administration.
Project & Vendor Management
- Assist with project coordination, organizing tasks, tracking progress, and communicating status to stakeholders.
- Coordinate with third-party vendors to ensure timely issue resolution, follow-through, and accountability.
Operational & Professional Skills
- Take ownership of assigned work, driving issues to resolution and identifying opportunities for process improvement.
- Effectively manage time and priorities, balancing multiple tasks and meeting deadlines consistently.
- Communicate proactively with stakeholders, escalating risks or issues before they impact service delivery.
- Build rapport easily with internal teams and external partners through an outgoing, collaborative approach.
- Approach technical challenges analytically and persist until resolved.
Required Qualifications
- Experience supporting Windows Server and workstation operating systems.
- Working knowledge of PowerShell scripting for basic automation and maintenance tasks.
- Familiarity with SQL, including basic queries and troubleshooting data or connection issues.
- Experience providing software and application support in a production environment.
- Understanding of basic networking concepts and troubleshooting techniques.
- Strong communication, organization, and customer service skills.
Preferred Qualifications
- Experience in an IT support, systems support, or help desk environment.
- Familiarity with IT service management or ticketing systems.
- Experience working with external vendors or managed service providers.