Front Desk/Referral Coordinator

Job Description

Job DescriptionSalary: $19.00 to $23.00 based on exp

TheFront Desk/ Referral Coordinator is responsible for front desk operations and serving as a critical link between our office and referring providers. This role involves visiting referring doctors' offices to strengthen relationships, enhance communication, and support a seamless referral process.

Key Responsibilities:

• Greet and assist patients, clients, and visitors with professionalism and courtesy.
• Answer multi-line phones, direct calls appropriately, and respond to inquiries.
• Visit referring physicians offices regularly to build and maintain strong professional relationships.
• Act as the primary point of contact for referring providers, ensuring excellent communication and customer service.
• Schedule appointments and verify insurance information as needed.
• Update and maintain patient and referral information in the electronic records system.
• Prepare and deliver marketing materials, updates, or announcements to referring offices when needed.
• Assist with front desk administrative duties and special projects as assigned.
• Represent the practice professionally at all times in the community and with external partners.

Qualifications:

• High School Diploma or equivalent required; associate or bachelor's degree preferred.
• 12 years of experience in a front desk, referral coordination, or provider relations role.
• Strong interpersonal and relationship-building skills.
• Excellent organizational, multitasking, and follow-up abilities.
• Knowledge of EMR/EHR systems and Microsoft Office Suite.
• Ability to travel locally to referring offices (valid driver's license and reliable transportation required).
• Strong customer service orientation and communication skills.
• Bilingual skills preferred but not required.

Conclusion:

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

How to Apply: Interested candidates are invited to submit their resume detailing their relevant experience

Job Type: Full-time

Pay: $19.00 to $23.00 per hour depending on experience

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Medical specialties:

• Ophthalmology

Schedule:

• 8 hour shift

Ability to Relocate:

• Plantation, FL 33317: Relocate before starting work (Required)

Work Location: In person