Job Description
Job Description
We are looking for a skilled and motivated Help Desk Analyst II to join our team in Tampa, Florida fully onsite. This Contract-to-Permanent position involves providing exceptional technical support to clients, both remotely and onsite, across various industries. The ideal candidate will excel in troubleshooting, resolving technical issues, and delivering top-tier customer service in dynamic environments.
Responsibilities:
• Provide remote and onsite technical support for client networks, including computers, servers, switches, routers, firewalls, and other specialized equipment.
• Troubleshoot and support software solutions, including Microsoft desktop and cloud products.
• Manage support tickets by opening, reviewing, resolving, and closing them in a timely manner.
• Participate in the implementation of technology projects, ensuring quality and efficiency.
• Collaborate with team members to share knowledge and ideas, fostering a productive work environment.
• Train end users on effective use of their computers, servers, and network resources.
• Monitor and maintain managed services, ensuring optimal performance for clients.
• Assist management in enhancing products and services through feedback and recommendations.
• Travel to client sites as needed to deliver hands-on technical services within a 50-mile radius.
• Minimum of 5 years of experience working with Microsoft desktop operating systems in domain environments.
• Solid understanding of Microsoft Active Directory and Azure Active Directory.
• Proficiency in troubleshooting PC and network-related issues, including basic IP networking.
• Experience with Office 2016 or later versions.
• Ability to research and resolve technical issues using online resources and other tools.
• Physical capability to handle equipment weighing up to 30 pounds.
• Certifications such as Microsoft, A+, or Network+ are highly desirable.
• Reliable transportation and valid car insurance required for occasional travel to client locations.