Counter Salesperson Retail Pressure Washer Sales and Service

Job Description

Job DescriptionBenefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

Job Summary

The Counter Salesperson is the first point of contact for customers visiting the store. This role requires a highly motivated, customer-oriented individual responsible for providing exceptional service, processing sales transactions, and addressing customer needs related to pressure washer sales, service, and parts. This individual must possess in-depth product knowledge to assist professional and retail clients in selecting the correct equipment, accessories, and cleaning solutions.

Key Responsibilities Customer Sales and Service

• Greet and assist customers in a timely, professional, and courteous manner.
• Engage with customers to understand their specific needs and recommend appropriate pressure washers, parts, and accessories for their commercial or residential applications.
• Educate customers on product features, benefits, proper usage, and safety procedures.
• Provide quotes, create sales orders, and process payments accurately using a cash register or computer system.
• Handle customer complaints with diplomacy and escalate issues to management when necessary.
• Answer incoming phone calls and emails, providing information and taking orders.
• Follow up with customers on pending orders or service requests.

Equipment Service and Parts

• Check-in commercial pressure washers and related equipment for service and repair.
• Help determine merchandise required for customer service orders by reading catalogs or looking up parts in the computer system.
• Advise customers on replacement options or modifications if a requested part is unavailable.
• Inspect damaged or defective parts to determine if they fall under warranty.

Store Operations and Inventory

• Maintain a clean, orderly, and attractive sales counter and showroom display area.
• Monitor inventory levels and assist with restocking merchandise on shelves or racks.
• Perform basic warehouse duties as needed, including receiving products, pulling customer materials, and loading equipment.
• Conduct physical inventory counts as requested.
• Keep up-to-date with new product information and special promotions.

Qualifications and Skills/Required Qualifications

• High school diploma or GED equivalent.
• Previous experience in retail sales, counter sales, or customer service.
• Strong communication and interpersonal skills, with a friendly and helpful attitude.
• Basic computer proficiency for data entry, including the use of sales terminals, web browsers, and other business software.
• Ability to perform basic mathematical calculations for pricing and discounts.
• Physical ability to stand for extended periods and lift heavy equipment (up to 50+ pounds).
• Strong attention to detail.

Preferred Qualifications

• Knowledge of commercial and retail pressure washers, equipment, and accessories.
• Experience in the power equipment, industrial, or hardware supply industries.
• Basic mechanical aptitude for discussing service and repair issues with customers.

Work Environment

The Counter Salesperson will work primarily at a service counter in a retail and commercial setting. The position may require occasional work in the warehouse or loading area. The work is physically demanding, involving lifting and standing for long periods.