Job Description
Job Description
Duration
3-6 months contract
ASAP START
Description
is a dynamic, fast paced, hard driving company and we are looking for an exceptional Technical Support Specialist area. We are looking for a smart, knowledgeable, hard-working, and technically savvy IT specialist to keep our technical infrastructure and end users up and running. When we find the right, high performing employees for our company, we offer a professional environment where you can build your career, learn new skills, grow and develop, and make a difference.
Final candidates for this position will need to successfully complete a background investigation, which will includes criminal and drug testing.
Job Requirements:
The Technical Support Specialist is responsible for providing end-user support to employees in our call center facility. In addition to onsite support, the position is required to provide technical support to remote users and help desk support to both remote and local users. Additional responsibilities include assisting the IT Manager with ensuring license compliance, adherence to security policies, daily backups, and system monitoring.
Call Center core hours of operations are Monday through Friday 8:00AM to 6:00PM. Extended Call Center hours may include Monday through Saturday 8:00AM to 8:00PM.
Essential Job Functions
• Provide technical support for information technologies, system integration, desktop troubleshooting, LAN, remote access and Internet
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
• Configure software to connect to call center servers
• Obtain general understanding of OS and application operations related to company offered services
• Identify and correct or advise, on operational issues in client computer systems
• Perform creation of new accounts using company provide software tools
Experience Required
• Associates degree/post-secondary education in Information Systems, Computer Science or related field or equivalent experience
• Minimum 2 years technical support experience
• Knowledge of Microsoft Server Operating System technologies and Windows Desktop Operating Systems
• Network wiring experience
• A+ preferred
• Excellent oral and written communication skills
• Problem Solving Skills
• Able to work independently and efficiently to meet deadlines
• Able to promptly answer support related email, phone calls and other electronic communications
• Self-motivated, detail-oriented and organized
• Call Center Experience a plus
Enterprise Req Skills
Windows 10
Job Title
IT support specialist
Top Skills Details
1. Jr. Level Desktop Support experience (1-5 years)
2. Strong customer service skills (phone and desk side)
3. Hardware/software experience along with Win7/10 familiarity
Worksite Address
Sunport Drive,Orlando,Florida,United States,32809
Additional Information
5 spots in Orlando, FL
converting salary: $55-$60k
Drug Test Required
false
Experience Level
Entry Level
External Communities Job Description
TEKsystems is helping a client with a surge project in hiring for desktop support associates.
EVP
Ability to gain hands on experience in an enterprise environment
work in state of the art facilities
Opportunity to convert/extend
Work Environment
Call center environment
Additional Skills Tags
Windows 10
Additional Skills & Qualifications
Ability to interface with end users
Business Qualification
Impact to the Internal/External Customer
n/a
Interview Information
1 step phone (15 -30 minutes)
Why is Position Open?
Business Challenge
Faneuil is in busy season with a surge and needs help in supporting clients across a few different cities.