Director Of Guest Experience
Job Description
Job Description
Join Our Team as the Director of Guest Experience at Hotel Trouvail
Are you passionate about delivering unforgettable guest experiences? At Hotel Trouvail, were all about creating a warm, welcoming environment that feels like home nestled in the heart of Miami Beach. If you have a knack for hospitality, a flair for leadership, and a commitment to excellence, wed love to meet you!
Base salary is before significant monthly bonus performance targets.
About Hotel Trouvail
Hotel Trouvail is a boutique hotel where stylish comfort meets genuine hospitality. Located just close enough to the vibrant energy of Miami Beach but far enough to offer a peaceful retreat, we pride ourselves on providing exceptional service that leaves a lasting impression. Here, every guest is treated like family, and every team member plays a vital role in making that happen.
What Youll Do as the Director of Guest Experience
As the Director of Guest Experience, youll lead the charge in ensuring that every guests stay is nothing short of extraordinary. Youll oversee all aspects of the guest experience, working closely with our team to maintain the highest standards of hospitality while fostering a culture of warmth and care.
Your key responsibilities will include:
- Leading and inspiring the guest services team to deliver exceptional service.
- Overseeing guest satisfaction metrics and implementing strategies for continuous improvement.
- Acting as the primary point of contact for guest concerns, feedback, and special requests.
- Collaborating with other departments to ensure a seamless and personalized guest experience.
- Training and mentoring staff to uphold Hotel Trouvails commitment to genuine hospitality.
- Staying informed about industry trends and bringing fresh ideas to enhance the guest journey.
What Were Looking For
To thrive in this role, youll need:
- A minimum of 3 years of experience in a hospitality or guest services leadership role.
- A passion for creating memorable guest experiences and a keen eye for detail.
- Strong interpersonal and communication skills to connect with guests and team members alike.
- A proactive, problem-solving mindset and the ability to stay calm under pressure.
- A collaborative spirit and a commitment to fostering a positive team environment.
Why Join the Hotel Trouvail Family?
At Hotel Trouvail, were more than just a hotel were a community. We believe in treating our team members with the same care and respect we extend to our guests. Here, your ideas and contributions will be valued, and youll have the opportunity to grow within a supportive and close-knit environment.
Ready to Make Your Mark?
If youre ready to lead with heart and take guest experiences to the next level, we want to hear from you! Apply today and lets create something extraordinary together at Hotel Trouvail.
Hotel Trouvail is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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